Scheme Officer

2 weeks ago

Tewkesbury, United Kingdom Bromford Full time

**Location**: Three scheme-based roles available in and around Tewkesbury and surrounding areas including GL51 4SB.
**Contract Type**: Permanent, Part-Time (2 roles at 20 hours/week and 1 role at 35 hours/week)
**Salary**: £27,000 per annum (pro rata)
**Closing Date**: Sunday 16 November 2025

Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we’re looking for.

We’re looking for three compassionate, proactive, and flexible **Independent Living Scheme Officers** to join our team at Bromford on a permanent, part-time basis. Each role is based at a dedicated scheme in the Tewkesbury or nearby area, with occasional support across other local schemes.

**What you’ll be doing**:

- Providing housing-related support to vulnerable and older residents across our independent living schemes

- Building strong, trusting relationships to help customers feel safe, supported, and independent in their homes

- Carrying out health and safety checks, managing communal repairs, and completing annual reviews

- Acting as a visible, consistent presence on-site - offering reassurance and connection to residents

- Promoting wellbeing and independence by being that vital, friendly point of contact

**What we’re looking for**:

- Someone empathetic, patient, and genuinely interested in the lives and needs of older people

- A confident communicator who’s not afraid of difficult conversations

- Self-motivated and flexible - able to manage your own workload effectively

- Strong at influencing and building relationships, even in challenging situations

- Experience working in a customer-focused role, ideally with older people

- A good understanding of policies, procedures, and professional standards

**What you’ll need**:

- A full UK driving licence and access to your own vehicle

- Willingness to travel between schemes in the Tewkesbury area

- An enhanced DBS check (we’ll guide you through the process)

**Why join us?**

By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.

Make a real difference, one visit at a time. Join Bromford as an **Independent Living Scheme Officer** and help support our communities to thrive.

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