Scheme Officer

6 days ago

Tewkesbury, United Kingdom Bromford Full time

Are you a caring person with a natural ability to put people at ease, develop relationships and ensure the highest level of customer care? If so, you belong at Bromford

Being an Independent Living Scheme Officer is a challenging but hugely rewarding role empowering our customers to thrive in their homes. You’ll have regular customer contact, complete annual independent living reviews, manage communal repairs and be responsible for H&S checks on site.

The right person will be compassionate and patient and have a real understanding for the needs of older people. You will need to be visible to customers, visiting sites regularly, so it will require a good amount of travelling, but developing those relationships and providing that essential point of contact for our older residents makes such a difference.

**You will be someone who**:

- You’re curious and don’t shy away from having difficult conversations
- You’re tenacious and resilient - doing what it takes to achieve the right outcome
- You have a track record of being self-motivated, flexible and able to manage your own workload
- You have a reputation for first rate influencing, negotiating and relationship building skills.
- Has experience of working with older people, in a customer focused environment
- Has experience of understanding and working within policies, procedures, and code of conduct

**The closing date is Monday 17 June with interviews taking place Tuesday 25 June.

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