Ecommerce Account Manager

2 days ago

Bristol, United Kingdom Moxie and Mettle Limited Full time

**Ecommerce, distribution, fulfilment or mailing experience**

Brand new opportunity for an Ecommerce Account Manager who has experience of working in ecommerce, distribution, fulfilment or mailing.

**What we need**:

- Previous sales or marketing agency experience would be beneficial but not essential.
- Experience in a customer facing environment, dealing with challenges, and forming relationships
- More than anything we’re looking for someone with a bit of 'nous’ when it comes to managing clients and general business practice.
- You should be organised, and able to manage & prioritise your workload effectively
- And be comfortable dealing with customer queries.
- You’ll be good at communicating with both, clients, suppliers, and other team members.

**Duties for the Ecommerce Account Manager**:

- Day-to-day Account Management of a range of international e-Commerce clients, including:

- Dealing with general queries
- Liaising with teams regarding any delivery queries
- Proactive monitoring of service performance, potential delivery challenges, and awareness of individual destination country performance/volumes
- Financial analysis of client activity, spend, profit/margins, and markets
- Ensuring smooth collection process
- Building and maintaining excellent client relationships
- Using in-house software to create and optimise rates & proposals for quoting and live projects
- Upselling to existing clients, looking at the potential for new or additional markets, additional services, value added
- Working with the Sales & Marketing teams regarding lead generation, prospecting, and e-Com strategy for new business
- Market research

Bristol, mainly office based, £20k-26k

**Next Steps**

Interviews can take place quickly, so please contact Moxie and Mettle ASAP with your CV.

Reference: REH - 783

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