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Technical Consultant

2 weeks ago

London, United Kingdom Ashfield Healthcare, part of UDG Healthcare plc Full time

**Company**: Ashfield Engage

**Position**: Technical Consultant Sacral Neuromodulation therapy

**Location**: London

**Vacancy Type**: 12 Month Maternity Cover

**Salary**: Competitive

Ashfield is delighted to be working with a global device company to recruit a Technical Consultant to work within the Sacral Neuromodulation therapy area. The role of the Technical Consultant within the Sacral Neuromodulation therapy team is required towork in line with business needs in order to grow the company's business and market share whilst ensuring optimum therapy outcomes for patients.

You will need to develop strong relationships with customers, providing onsite technical support, liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our service and product solutions according tocustomer needs whilst improving the entire customer experience.

**Key Responsibilities-**
- Ensure own product knowledge remains up to date for all current products. Assume the responsibility for self-directed learning as well as participating in classroom led training.
- Ensure own competitor knowledge remains up to date along with the ability to promote the company's products in line with clinician and service needs.
- Strive for successful patient outcomes through the company's Sacral Neuromodulation therapy.
- Operate as the lead point of contact for all technical matters specific to your customer's needs, managing theatre and clinic sessions relating to trial, implantation and programming.
- Act as liaison between the company, clinical and non-clinical customers in day-to-day activities including inventory management and technical queries.
- Identify and deliver appropriate training at an account level. Deliver and participate as required at regional nurse training programs.
- The accounts are managed following their requirements.
- Share market intelligence with management and colleagues.
- Assist Field sales rep and BDM with forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status as required.
- There is a large technical component to the role, managing both customer and patient interactions with the company's devices. TC's will provide technical support, perform trouble-shooting functions, and resolve customer issues in accounts
- Healthcare related experience with a commercial mindset.
- Knowledge of theatre etiquette and wider hospital policies relating to interaction with industry representatives
- Experience in clinical or technical interaction with healthcare professionals and patient
- Local language(s) and business English
- Localised in the working territory

**Skills/Competencies-**
- Proven ability to operate in a matrix environment and work effectively with sales management, customers and across geographic and organizational boundaries.
- Proven ability to effectively communicate (written and verbal)
- Able to troubleshoot difficult cases with confidence
- Demonstrates strong core clinical competencies and can read, understand, and present clinical studies to external and internal customers.
- Leverages product benefit insights, product specification, marketing strategy and clinical evidence in interactions with customers within a competitive environment.
- Actively supports sales reps and manages inventory and ensures availability of products for upcoming procedures, and timely manages billing and other related admin tasks

**Background-**

Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training, and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunitieshere are wide and diverse.

It is our people that have made us successful, and we are committed to our values: Quality, Partnership, Ingenuity, Expertise and Energy.

Thank you for your interest in Ashfield.