Technical Consultant

**Technical Consultant**
You will spend much of your time out with our clients, most of whom are based in London or the South East of England.
**Technical Consultant Responsibilities**:
On a day-to-day basis you will
- Manage your own portfolio of ramsac Clients - leading, securing and maintaining their environment or fitting in as a specialist member of their own in house team
- Visit client sites for regular maintenance visits, project delivery or in the event of an emergency
- Work with new technology and deal with a variety of clients and environments
- Create detailed planning reports and work with ramsac colleagues to deliver successful projects within budget and agreed timeframes
- Complete audits and health checks for prospective business
- Work closely with our Relationship Team to help our clients make the right decisions
- Assist our remote support team with escalated support requests
- Work with new, or non-contracted clients to scope large pieces of work
- Work with the Head of Technical Services to rollout new products and services
- Support your colleagues across the business when they need help

**Technical Consultant Requirements**:
As well as being strong in technical disciplines, we expect the following from all colleagues:

- Providing clear and concise communication in both written and verbal form, without using jargon
- Being self-motivated and initiative driven and thinking outside the box
- Planning your workload, being prepared and meeting deadlines
- Always putting the customer first
- Dealing with things as they happen, and being flexible with anomalies
- Being a reliable member of the team
- Instilling confidence in your approach both with colleagues and clients alike
- Being passionate about current technologies; always pushing yourself and the company forward
- Having a can do attitude, and persevering to get the job done
- Maintaining a professional approach at all times
- Maintaining a level-head, keeping calm under pressure and appreciating the bigger picture

The icing on the cake
- Tech certifications in the Microsoft 365 platform, Microsoft Server, Hyper-V or VMWare
- Experience in a multi-client environment

**About ramsac**:
We are “at the heart of IT” for all our customers, and as a Technical Consultant, you are the face of our business, and the person that is responsible for ensuring that clients environments run smoothly and securely Your job is to be proactive, professionaland friendly - working on projects, rolling out new solutions, planning and delivering upgrades, migrations and new networks, pulling together third parties and other ramsac specialists and being the client’s part time IT manager. The feeling you leave theclient with after your interaction will often form that clients whole opinion of our firm. To our clients, you are ramsac
We want to be known as the most ‘can do’ well-polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ - their personal values are all a reflection of the core ramsac beliefs,which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?
**Location**: London & South East (Field Based)
**Contract Type**: Permanent
**Hours**: Full Time
**Salary**: £45,000 - £50,000 + Car Allowance
You may have experience of the following: IT Technical Consultant, 2nd Line Support, Implementation Consultant, Software Solutions, IT Technical Consultant, Systems Engineer, Installations Consultant, IT Support, IT Infrastructure, IT Service Delivery, IT Solutions,IT Account Manager, IT Project Manager, etc.
Ref: 107 597