Resource Coordinator

2 weeks ago


London, United Kingdom Concept Resourcing Full time

**Resource Coordinator.**
**Location**:Hybrid role commutable to Central London (St Pauls).
**Salary**:£28k - £30k dependant on experience.
**Package**:25 days annual holiday, pension scheme, private medical insurance, private dental insurance, season ticket loan and discounts.
**Working hours**:Monday - Friday 09:00 - 17:30.
Concept Resourcing currently have an excellent opportunity with a highly reputable, market leading brand within the IT industry. We are a looking for an experienced resource and planning coordinator to join an expanding team. You would be responsible for theownership of resource scheduling for a team of Professional Services technical resources.
**Your responsibilities**:

- Management of Professional Services Resource Scheduling.
- For a given piece of work, selecting, and allocating the most appropriate level of resource based on availability, skills, and location.
- Ensuring the booking system is continually validated and containing all relevant data to ensure MI reporting is accurate.
- Management of the CRM/Resourcing mailbox within Outlook.
- Ensure Statements of Work (SoW) and sign off sheets are completed, signed by the client and filed on the system for all engagements.
- Engage with contract agencies and 3rd Party resource providers, where in house resources are not available, including making sure they are sending a suitably skilled and knowledgeable resource to do the work.
- Inform Professional Service resources of their bookings and forwarding sufficient information relating to the job, which includes any supporting documentation e.g. Location/Contact Details/Proposal/PS Breakdown/Statement of Works/HLD/LLD/etc.
- Maintain internal and partner Skills Matrix, updating and publishing regularly with new technologies / accreditations achieved.
- Validate Sales Orders (SORD) to make sure they have the correct resource code, quantity, cost price, sell price and descriptions applied.
**Knowledge and experiences**:

- Experience in an IT services, hardware or software related role with additional preference to someone who has tangible customer service skills.
- Technical background with good infrastructure, software and operating system knowledge.
- Client liaison on a technical level.
- Experience in dealing with personnel from varying backgrounds and environments including sales, technical, third parties, clients, etc.
- Able to identify key deliverables and to prioritise.
- Experience at communicating with various technical levels, with the ability to articulate clear and measurable end goals.

If this opportunity sounds of interest, then get in touch


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