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Patient Care Advisor
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Knowledge & Experience Experience of customer service provision Evidence of continuous professional development Experience of using IT systems Understanding of local health services Skills Excellent written and communication skills Ability to use own initiative Strong IT skills, including Microsoft Office Ability to use own initiative and work independently. Flexibility to adapt to change within a fast-paced environment. Excellent organisational skills with an attention to detail Good communication skills Multitasking ability Behaviour Demonstrate integrity, tact and discretion at all times. Be a good communicator with strong interpersonal skills.
Working within a person-centred environment, demonstrate empathy and understanding. Conscientious and diligent. A willingness and ability to work within a busy administrative team. The postholder is required to meet deadlines and respond to urgent requests on a regular basis The ability to concentrate for long periods of time, often in distracting conditions and with frequent interruptions, is essential.
This is a sedentary role and therefore the postholder will need to be able to sit for long periods of time, whilst using a keyboard. Due to the nature of the role, you will be required to deal with correspondence of a sensitive and sometimes distressing nature. Communication via several different methods with patients, carers, family members raising concerns. This role will require occasional contact with distressed patients, relatives or staff during meetings.
