Patient Care Advisor

6 days ago

Lincoln, Lincolnshire, United Kingdom Portland Medical Practice Full time £20,000 - £28,000 per year

HLMG Patient Care Advisor

Part Time and full time

£Depending on experience

Working location: Community Diagnostic Centre- Lincoln, Beevor Street, Lincoln LN6 7DJ

Looking for a new rewarding opportunity in a progressive and developing organisation?

Come and join the Heart of Lincoln Medical Group , a group of practices that are growing and developing their services. Due to internal promotion, we are looking to recruit staff that have a real passion and drive to deliver high quality patient centred primary care services to our diverse, multicultural population in the centre of Lincoln.

We have 3 main branches that the group operates out of :- Portland Street, Newark Road, Lincoln University, plus Newland which is overseen by Portland.

We are looking for a proactive and enthusiastic Patient Care Advisor to support the the Group.

We'd love to hear from you if you have :-

  • Excellent written and communication skills
  • Ability to use own initiative
  • Strong IT skills, including Microsoft Office
  • Ability to use own initiative and work independently.
  • Flexibility to adapt to change within a fast-paced environment.
  • Excellent organisational skills with an attention to detail
  • Good communication skills
  • Multitasking ability

Job Purpose:

As a Patient Care Advisor (PCA), you will be the first point of contact for our organisation. You will welcome guests and greet people who visit the practice and provide reception/administrative support to the Group working flexibly within agreed procedures and protocols. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. You will have frequent contact with patients, doctors, nurses, secondary care and other external partners as well as working behind the scenes to ensure all auditable administrative tasks are completed in a timely manner.

Duties:

  • Under the general direction of the Patient Care Team Leader and Admin Manager the post holder will be expected to undertake the following responsibilities:
  • Represent the Group as the first point of contact at the front desk.
  • Dealing with all telephone and face to face enquiries and requests.
  • Provide a range of administrative support including records management, referral processing, secretarial support to the group ensuring an efficient and effective service is maintained and workload prioritised.
  • Book appointments for GPs, nurses, healthcare support workers, phlebotomists, physiotherapists etc. both remotely and in the practice.
  • Maintain confidentiality and discretion at all times.
  • Adhere to HLMG policies and procedures.

Job Type: Permanent

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

Application deadline: 23/10/2025

Interviews date after application deadline

Job Type: Permanent

Pay: £12.21 per hour

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

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