Connections Team Co-ordinator

**JOB DESCRIPTION**

**Job title Connections Co-ordinator**

**Report to Day Care Service Manager**

**Hours of work 37.5 hours per week**
Occasional evenings and weekend working outside of the above hours in response to the requirements of the service

**Salary £**27,378

**Job Purpose**

Are you ready for the next challenge, do you want a career that really makes a difference? We have a great opportunity to join our team.

This is a co-ordinator position supporting the service manager in the day to day running of our day care offer and connections activity team, proving activities within day care and externally.

You will be co-ordinating under the guidance of the service manager, a dedicated team of staff who have citizens emotional and physical wellbeing at the core of all they do. You will plan and deliver a range of activities across our day centres and within other community buildings, and on a 1-1 basis within our clients home across Birmingham. You will provide support by encouraging their participation in meaningful activities as well as providing support and companionship.

You will create stimulating, welcoming and social environments with a focus on independence, wellbeing, reducing isolation and increasing social participation in their community.

Key tasks include:

- Effective leadership of a team promoting excellent customer service
- Compiling rotas and work allocation, and encouraging and supporting professional development of the team
- Manage the gathering of data and statistics relating to the service, ensuring that the database is kept up to date and to produce regular figures and reports in response to requests both internally and externally.
- Establishing and maintaining existing relationships with internal and external bodies
- Oversee day care in the absence of the manager

We are looking for someone who is passionate about the work of the charity and would enjoy making a real difference to people’s lives, developing relationships both internally and externally.

**Essential Duties/Responsibilities**:
To support in the management of day care services and the activity connections team under the guidance of the service manager.

To co-ordinate, plan and deliver a range of age-appropriate activities across our day centres and within other community buildings, and on a 1-1 basis within our citizens homes across Birmingham.

Create stimulating, welcoming and social environments with a focus on independence, wellbeing, reducing isolation and increasing social participation. Provide information and support for citizens, carers and their families.

To support the Service Manager in the overall management of the overall service.

To act up in the absence of the Service Manager.

**Essential Duties/Responsibilities**:
To support the manager to provide effective management of services that fall under the remit of their role across day care and where services are delivered externally.

To provide effective line management to identified staff and volunteers ensuring they follow the policies, procedures and systems of the organisations both internal and external (where appropriate).

Encouraging and supporting personal development through 4 weekly 1-1 meetings and through the appraisal system. Working with staff to create and maintain a positive and fully professional team working environment.

To support and where required compile staff rota’s and work allocation for the team, including effective management and monitoring of all current working systems and communicating this and other information to staff through regular team meetings and updates, in order to ensure the smooth running of the service.

Support the Manager with recruitment, induction and ongoing training across the services.

To maintain relations with partner organisations and statutory bodies to co-ordinate services, signposting, joint projects, training and information sharing and to develop joint work with the other services provided across Age Concern Birmingham.

To maintain all appropriate records, including confidential citizen records, supporting in the development and maintenance of CRM and filing systems in line with policy and procedures.

Manage the gathering of data and statistics relating to the service, ensuring that the database is kept up to date and to produce regular figures and reports in response to requests both internally and externally.

Undertake any necessary tasks, including administrative and tasks conducive to the day to day running of the services.

Maintain strict confidentiality at all times relating to the affairs of citizens

Attend and undertake ongoing training, including self-managed learning through research, distance learning in order to keep up with current legislation, best practice and guidelines.

Health and Safety within all places of work and to act in accordance with the Age Concern Birmingham Health and Safety Policy and Procedures.

Work at all times within the Values and Mi