Tenancy Sustainment Advisor

5 days ago


Gloucester, United Kingdom Gloucester City Homes Full time

**Why should I join GCH?**

Gloucester City Homes is a dynamic social housing provider with over 4,600 homes in the city. We have a strong track record of success and a clear vision for the future. We are one of the Housing sectors’ leading community-based Housing Association, ranked at No 40 in the Times Top 100 not-for-profit companies to work for.? The development of our people and our commitment to customer excellence is the core reason why we have created a new team to be the focal point of our day to day contact with all of our tenants.

**So what is the purpose of the role?**

To work with GCH tenants to help maximise their income and provide a high-quality welfare and benefits advice service

To ensure that customers are effectively supported throughout their Universal Credit journey to sustain tenancies and protect the income for the business.

To provide a robust financial assessment for all potential tenants. You will support our Income and Tenancy Services teams alongside the customer to aid in the set up and management of a successful tenancy.

To promote financial capabilities through education to deliver positive outcomes through effective partnership working at an operational level

You will ensure that GCH’s organisational values are delivered and that we achieve the highest standards of customer service, performance and value for money

As an ambassador for GCH, you will need to be strong at building and maintaining relationships across GCH and with our customers to support effective service delivery and great customer experience.

Not only is Gloucester City Homes a great place to work, but we also offer some excellent benefits such as a:

- 30 days holiday per annum (pro rata)
- Buying & Selling of holidays
- Life Event leave
- Access to a benefits portal
- Competitive salary,
- Social Housing Pension Scheme,
- Employee wellbeing package,
- Healthcare plan,
- Employee Assistance Programme
- Trust Based Working
- Cycle to Work scheme
- Volunteering day of your choice
- Potential learning pathways with qualifications
- plus a town centre office with nearby parking for our permanent office based employees

**Closing date: 11th August**

**Interview/Assessment date: TBC**

**INDGEN



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