Income Management Officer

8 hours ago

Cornwall, United Kingdom Corserv Care Full time

**About the role**

The purpose of the role is to aid the delivery of a consistent Income Management Service, supporting our 10,000+ tenants across Cornwall, maximise income collection for Cornwall Council and Cornwall Housing whilst supporting sustainable tenancies.

The Income Officer will support service operation and delivery, ensuring service standards are met and improving performance, through providing advice, support and assistance to tenants, and encouraging tenants to be at the heart of the decision making process.

Duties will include:

- providing front line support, responding to phone calls, management of the team mailboxes and meeting with tenants in the office
- reconciling the rents system on a weekly basis ensuring the debit raise is as expected
- processing direct debit mandates, checking the validity of bank details and that the mandate has been completed and conforms to the BACS regulations
- verification of tenancies and rental/ service charge amounts via the Department of Works & Pensions’ (DWP) Universal Credit Landlord Portal
- processing all refunds, write-offs and other journal requests and once verified, input on the Housing Management System
- monitoring all accounts with payment agreements, and processing all failed arrangements for further recovery action

To find out more about the role please take a look at the role profile.

**About you**

You should:

- be competent in the use of Microsoft Word, Excel and Outlook, and be comfortable using and developing spreadsheets
- have a working knowledge of a range of Direct Debit process including the Direct Debit guarantee
- be customer focussed and display empathy and patience when dealing with customers/ tenants, able to deal appropriately with challenging behaviours

**Our offer to you**

**Salary: £20,359 - £23,961**

**Working Hours: 37**

**Contract Type: Permanent**

**Base: our Bodmin offices, with hybrid working available**

**We value our fantastic team, and feel recognition of your efforts is vital. For this reason, we offer an extensive employee benefits package, which is summarised below**:

- A generous pension scheme with high employer contribution
- A comprehensive employee discount scheme and wellbeing events
- Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time), with option to purchase additional
- Life insurance
- Sick pay
- Cycle to Work scheme
- Flexible working hours & home working options
- Investment and support in your continuous training and development

**Safeguarding**

We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

**To apply**

**Contact us**

If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role.

**Thank you for your interest in supporting our important work at the Corserv Group.**

**INDHP**

**Finance Income Accounts Rent Social Housing**

**Job Types**: Full-time, Permanent

**Salary**: £20,359.00-£23,961.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Reference ID: 1557

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