IT Support Analyst

2 weeks ago

Liverpool, United Kingdom Senitor Associates Full time

We have a fantastic opportunity for an IT Support Analyst to join an exceptional client of ours based in Liverpool. The company have operated in their sector for over 30 years and pride themselves on delivering excellent service. You will join a busy anddynamic IT Support team and have the opportunity to join an award-winning organisation with fantastic opportunities to progress.

Within this role, you will be the first point of contact for any internal IT issues and requests, aiming for first time resolution, ticket management and meeting agreed KPIs. The company has a huge focus on customer service so you will need great communicationand interpersonal skills.

**Roles and Responsibilities include**:

- Receive, log and respond to support requests through the Helpdesk system.
- Provide technical support to end-users and escalate any issues to senior members of the team if required.
- Diagnose and resolve network connectivity issues.
- Monitor systems and infrastructure to ensure that they are working at optimum efficiency.
- Software installations and updates.
- Complete and update relevant documentation as required.

**Skills/Experience required**:

- At least 1 years’ experience in a similar IT Support or Service Desk position.
- Experience with Active Directory
- Office 365 support/administration
- Windows Operating Systems (7, 8, 10)
- Excellent communication and customer service skills
- An understanding of networking (TCP/IP, DNS, DHCP, LAN/WAN).

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