Junior IT Support Analyst

Rehlko – Liverpool, England, United KingdomGet AI-powered advice on this job and more exclusive features.OverviewClarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.What You’ll Be Responsible ForProvide responsive support to users via phone, email, and in personDiagnose and resolve desktop and laptop issues, including off-site repairsBuild, configure, and test workstations, laptops, and mobile devicesSupport remote users with mobile connectivity and VPN accessManage new starter setups and leaver proceduresEnsure backups of laptops, desktops, and personal folders are maintainedMaintain and deploy Group Standard Operating Environments using Windows Deployment ServerAssist with LAN, WAN, and VPN connectivity troubleshootingUpdate and maintain the IT asset registerDocument IT processes and user guides clearly and accuratelyAdminister and repair mobile communication devicesSupport IT equipment purchasing during staff holidaysUphold Health, Safety, Environmental, and Quality standards in all workKeep workspaces clean, organised, and secureEssential RequirementsDegree in IT or a closely related subjectMinimum 2 years’ experience on an IT Helpdesk with strong customer service focusUnderstanding of PC builds, rebuilds, and configurationFamiliarity with Microsoft products and PC hardware setupStrong communication skills—clear, helpful, and user-friendlyAbility to stay calm and effective under pressureLogical problem-solving and decision-making skillsExcellent attention to detail and time managementWillingness to take initiative and responsibilityFlexible, adaptable, and committed to continuous improvementDesirable ExperienceMicrosoft certification (e.g., MTA, MCP, or equivalent)BenefitsCompetitive salary25 days annual leave plus bank holidays (with extended entitlement for long service)Holiday buy and sell scheme7% company pension contributionHealth care cash plan and life assuranceCompany car allowance (where applicable)Employee Assistance Programme (EAP)Hybrid working optionsReward and recognition schemesDedicated training via our in-house certified training departmentCareer development and progression opportunitiesAbout Clarke EnergyClarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions.Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.Ready to Support the Future of Energy? If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn or via our website.About UsClarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Clarke offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and moreClarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.Our ValuesCuriosity – Seek, learn, shareTrust – Go farther togetherPace – Focus to go fasterExcellence – Find the win every daySeniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyManufacturingNote: Referrals increase your chances of interviewing at Rehlko.LocationLiverpool, England, United KingdomPosting dates: Liverpool, England, United Kingdom 23 hours ago; Wirral, England, United Kingdom 1 day ago; Knowsley, England, United Kingdom 2 days ago; Liverpool, England, United Kingdom 1 day ago; Liverpool, England, United Kingdom 22 hours ago; IT Service Desk Analyst (Hybrid Working) – Liverpool, England, United Kingdom 1 week ago; Service Desk Analyst Fixed Term Contract – Warrington, England, United Kingdom 5 days ago; Service Desk Analyst - 6 month Fixed Term Contract – Widnes, England, United Kingdom 3 weeks ago #J-18808-Ljbffr