Customer Services Representative

**The **Opportunity**:
**Avantor** is looking for a dedicated Customer Service Representative. The successful Customer Service Representative will be responsible for internal account management for our key customers, managing all customer service queries, advising customers on lead times, and providing a high level of customer service.

The role will be a full-time, hybrid position, therefore you will need to be based within a reasonable distance from our Lutterworth, UK office.

If you have outstanding communication skills along with a real passion for delivering the best customer service, we want to hear from you

**The team**

Avantor’s Customer Service Representative is part of a team of 5 Customer Service Professionals who take pride in ensuring our customers experience the best possible customer journey with us.

**What we’re looking for**
- ** Collaboration Tool**: Microsoft Word and Excel experience is required
- Excellent team player
- Proficient in Excel, SAP will be an advantage but isn’t essential
- Excellent communication/presentation skills
- Reliable and confident working with mínimal supervision
- Excellent attention to detail and high-quality focus
- Ability to work under pressure and strong problem-solving skills.
- Experience in Customer Relationship role, displaying excellent customer focus
- The desire to provide consistently high levels of customer service, feeling comfortable with autonomously handling complex queries and questions
- Demonstrable experience building strong relationships with key customer contacts & key internal stakeholders

**How you will thrive and create an impact**
- Issue Resolution: Owns and resolves customer issues from start to finish, including back orders, returns, and special requests.
- Research and Troubleshooting: Utilizes complex systems to research and resolve customer problems, ensuring follow-up for resolution.
- Collaboration: Works closely with the sales team to address pricing and customer concerns, and follows up with relevant departments on outstanding issues.
- Process Improvement: Identifies opportunities for process improvements and makes recommendations.
- Decision Making: Makes decisions based on policies and past precedents, seeking guidance when necessary.
- Performance Metrics: Accountable for meeting performance metrics like schedule adherence, productivity, and quality standards.

This role focuses on providing high-quality service to support sales growth and enhance the customer experience.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career. **Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

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