Customer Service Advisor

3 days ago

Lutterworth, Leicestershire, United Kingdom ACS Staffing Solutions Full time

Job Description

Job Title: Customer Service Advisor
Location: Lutterworth
Salary: £27,249.30 per annum
Hours: Monday – Friday, 8:00 AM – 5:00 PM (occasional Saturdays depending on business needs)


About the Company

Our client, a reputable logistics provider based in Lutterworth, is experiencing significant growth and is seeking a dedicated Customer Service Advisor to join their expanding team. The company specialises in high-quality home delivery services across the UK, placing a strong emphasis on professionalism, reliability, and exceptional customer service throughout the delivery journey.


The Role

The Customer Service Advisor will play a crucial role in maintaining the company's high standards of service by providing effective, friendly, and solution-focused support to customers. Working as part of a collaborative team, the successful candidate will manage inbound and outbound communications, resolve delivery queries, and ensure customer records are accurately maintained.


Key Responsibilities

  • Handle incoming customer enquiries via telephone and email in a timely and professional manner
  • Make outbound calls to confirm delivery details and ensure customer satisfaction
  • Accurately update and maintain customer records using the in-house Transport Management System
  • Work closely with team members to meet performance targets and service level agreements
  • Maintain a consistent focus on delivering excellent customer service

Key Skills and Experience Required

  • Strong verbal and written communication skills
  • Excellent listening skills and attention to detail
  • A proactive, problem-solving mindset with a passion for customer care
  • Good IT literacy, with the ability to learn new systems quickly
  • Previous experience in a customer service or contact centre environment is advantageous but not essential

What's on Offer

  • Immediate start available
  • Free on-site parking
  • Life Assurance
  • Company Pension Scheme
  • Employee Benefits Scheme (including cycle to work, employee assistance programme, and shopping discounts)
  • Ongoing training and career development opportunities

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