Patient Support Administrator

**The closing date is 15th Sep 2024**

**Job summary**:
we are looking for a friendly, enthusiastic and motivated person who enjoys part of a team. This is an opportunity to join the Fareham 1 Community Care Team as a Patient Support Administrator (22.5 hours per week). You must have excellent communication and IT skills commensurate with this role.

The position is based at Fareham Health Centre but travel may be required to cover other sites. There may include weekend and Bank Holiday working on a rotational basis.

You will be responsible for day to day administration tasks such as managing referrals, booking appointments, making and receiving telephone calls, ordering supplies and all other administrative duties as required by the service

We are looking for someone who likes to be busy; works well in a team and is able to communicate well with staff and members of the public. You will be an effective and experience administrator, comfortable with using your own initiative.

As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within an NHS environment is desirable but not essential, as full training will be provided.

**Main duties, tasks & skills required**:
To provide comprehensive administrative support for the Integrated Care Teams (ICT).

The post holder will have responsibility for the day to day administration, and booking of nursing visits working in collaboration with the clinical and non-clinical team members.

To provide an excellent customer service experience for all patients at all times.

To record outpatient attendance and take messages for all staff groups

To update the RiO system in accordance with standard operating procedures

To provide cross site cover to support the needs of the service

**About us**:
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

**Job description**:
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

**Person specification**:
**Qualifications**:
**Essential**:
GCSE 'O' level education including English and Maths - Grade C or above

**Disclosure and Barring Service Check**:
Ellie Scholes

02382312468

**Pay scheme**:
Agenda for Change

**Band**:
Band 2

**Salary**:

- £22383.00 to £22383.00 Yearly
- **Contract**:
Permanent

**Working pattern**:
Part-Time

**Reference number**:
348-PSE-5703

**Job locations**:
Fareham Health Centre
Osborn Road
Fareham
Hampshire
PO16 7ER