Consumer Customer Service Advisor

1 day ago

Northwich, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

What will my day look like being part of this Division?

The difference between a Customer Service Department and THG Orbit is our accelerated pace and our ability to grow not only our own brands but those of our Ingenuity clients. Our optimisation of all digital channels allows us to not only fulfil but exceed all our customer's expectations of what the journey should truly look like, our mission is clear - _Attention to Journey is the key to success_

This is where you as an Orbiter will come in...

Autonomy is what drives our Orbiters to be the best they can be, making decisions to prioritise the experience across every site and platform, it is unlikely that any 2 days will be the same

For you to achieve this and more, we request you immerse yourself into our world...
- _Full commitment to the journey through every customer contact_
- _Demonstrate you are a brand advocate _
- _Striving for first time resolution_
- _Prioritisation of Customer Satisfaction_
- _Constant personal investment through our people academy offerings_
- _Ability to adapt brand tone and have commercial awareness _
- _Confidence and ability to communicate across all digital platforms_
- _Flexibility and adaptability to a revolving world of Orbit_

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