Control Room Operator

**UniTrust Protection Services (UK) Ltd have an exciting opportunity available for a Control Room Operator to join our team.**

**JOB AND PERSON SPECIFICATION**

**Job Title: Control Room Operator**

**Based: Wembley**

**Reporting to: Head of Operations**

**Hours: 4 on, 4 off Days/Nights - average 42 hours week**

**Pay Rate: £13.86 per hour**

UniTrust are looking for an experienced, highly motivated control room operator, to be based at UniTrust’s head office in Wembley.

What’s in it for you?

In return as our Control Room Operator, we offer the below salary and benefits:

- 4 on, 4 off, Days/Nights - average 42 hours week
- A competitive wage (£13.86 per hour)
- Pension scheme
- Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
- Length of service awards
- Employee Recognition Awards
- Tech scheme and Cycle to work scheme.
- Company Sick Pay
- Company advances and loans
- Career progression: training and development opportunities
- Diverse and inclusive working environment

Role:
Working within UniTrust’s HQ, your primary role is to respond, report and take responsibility for the staffing of all UniTrust sites.
- Security Officer Responsibilities:

- Deliver outstanding customer service to staff, clients and stakeholders
- Scheduling staff for all UniTrust sites in conjunction with the Operational Managers.
- Ensuring the management team is kept up to date with staffing issues on all sites.
- Complete incident reports as necessary and ensure that the relevant Operational Manager and other required persons/departments are informed
- Assist in the management of non-assigned contract support officers ensuring adequate shifts are allocated and Officers are regularly communicated with.
- Co-ordinate onsite training for all Officers as directed by the Operational Managers.
- Ensure staff details are relevant and up to date in conjunction with Human Resources including details of self-employed operatives.
- Assist with UniTrust function staffing in consultation with the Operations team.
- Carrying out control room duties as required.
- Carrying out in a professional and diligent manner all other duties properly assignable to the position of Controller.
- To comply with applicable environmental, health and safety rules, procedures, laws and accepted safe work practices. You will have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.
- Conduct remote monitoring as required.
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations.
- To complete any other reasonable task as instructed by your line manager or other Senior Manager
- To support internal and external audit processes from UniTrust Security representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks.
- To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges.
- Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate.
- Act in accordance with Company Policies and Procedures and our Code of Conduct

Essential Skills:

- Extensive experience in the use of Timegate or other time and attendance technologies
- Previous experience of the security industry and / or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held.
- A consistently smart appearance.
- Reliability, self-motivation and ability to use own initiative and work without supervision.
- The ability, tact and diplomacy to deal with people at all levels.
- The ability to plan a shift to maximise effectiveness.
- Self-confidence and an interest in self-development
- Exposure to relevant Protective Security or Counter Terrorism Advice
- Previous experience of the security industry and / or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held.
- Previous experience in technologies to detect security threats in any given environment.
- Good literacy and communication skills and have excellent verbal and written English.
- Possess a good telephone manner.
- Be computer literate.

Qualifications:

- Officers must have the Security Industry Training Organisation basic qualification.

Other:

- An interest in the continuous improvement of the Company’s performance.
- The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

**Don’t miss out on this fantastic opportu