External Operations Manager

What will you be doing? Lead external/transport operational planning and delivery for allocated events, including Zone Ex, Transport, Traffic Management, Parking, External Stewarding, Fan Zone & Bag Drop Operations. Produce and update pre-event documentation such as External Operations Plans, Fan Zone Management Plans, Licence Briefing Sheets, and RAMS. Manage and oversee pre-event planning for external fan zones, liaising with operations, stewarding, entertainment and catering contractors. On event days, manage the Zone Ex Co‑ordination Centre Room, liaising with Main Stadium Control Room, Police Control Room, local stakeholders, transport partners and external operations contractors. Prepare transport communications and coordinate response during incidents. Coordinate and manage external operations and traffic management contractors for event and non‑event days. Manage finance and budget for allocated events using FA Finance management systems (raising Purchase Orders, etc.). Engage with Zone Ex stakeholders (Wembley Park, LBB, Met Police, BTP, TfL, Wembley Arena) on both event and non‑event day operations, attending and sometimes chairing regular meetings such as Wembley Stadium Transport Operations Group (WSTOG) and Zone Ex Co‑ordination Meetings. Oversee stadium external signage, wayfinding and digital assets for both event and non‑event days. Coordinate with the commercial department on external sponsor activations or filming, and with fanatics on the external merchandise event day offering. Collaborate with the ticketing department on resident & business association ticketing processes and distribution. Support the External Operations team with administrative duties as required. Coordinate event day and non‑event day parking, handle queries and requests, and liaise with the parking contractor. Manage Wembley Resident & Business association meetings and liaisons. Oversee the accreditation process for the External Operations Department. Handle vehicle and pedestrian access processes for event and non‑event days. Manage WNSL’s taxi booking process in line with policy and ensure parking manifests are current and queries are addressed promptly. Execute additional tasks to meet the FA’s changing priorities. Comply with all company policies to maintain the highest standards of health, safety and well‑being. What are we looking for? Essential for the role: Knowledge of Zone Ex/Transport Planning and operations at major events and/or venues. Experience delivering event operations at stadia, external sites or large venues. Experience leading teams and delivering projects to tight or immovable deadlines. Experience working in multi‑stakeholder environments. Good knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook, Teams) to an intermediate level. Ability to create quality presentations and present to a wide range of stakeholders using Teams or other meeting software. Strong report‑writing skills. Beneficial to have: Knowledge of Zone Ex/Transport Planning and operations, specifically in the mega event, football or concert sector. Educated to degree level. Experience working with internal/external stakeholders at different levels to influence key event/venue decisions. Experience working under high levels of public scrutiny. Experience delivering event operations at stadia, external sites or large venues in a management role. Knowledge or experience manipulating audio/visual file types for producing digital/static signage. What's in it for you? Access to event day tickets at Wembley Stadium, alongside a host of regular internal events. Free, nutritious lunches at Wembley Stadium and St. George’s Park. Free private medical cover. A contributory pension scheme. An additional ‘Thank You’ days leave, volunteering days and 25 days annual leave (based on a full‑time, permanent contract). A hybrid working model offering greater flexibility. We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world‑class, Elite Performance Centre, St. George’s Park in Staffordshire which is an exceptional setting to develop and inspire high‑performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. Apply Here: https://www.aplitrak.com/?adid=bWljaGFlbC5mYWlyY2xvdWdoLjUzOTExLjEyNjAwQHRoZWZhLmFwbGl0cmFrLmNvbQ For more information on what it is like to work at The FA, please visit our FA Careers page: https://www.thefa.com/about-football-association/careers #J-18808-Ljbffr