Ward Clerk
7 days ago
We are looking to recruit a full time Ward Clerk to work across the Urgent Care Wards - Middleton Assessment Unit, Clifford Ward, Medical SDEC. The role will include weekends and Bank Holidays on a rota basis.
The Urgent Care Wards are busy fast paced assessment units with a high turnover of patients. The ward clerk is the first point of contact for patients and their family, therefore being approachable, helpful and calm is essential in difficult situations.
The role involves a variety of admin tasks from taking phone calls from patients relatives to updating our in-house patient systems. The successful applicant will need to have be competent with computer skills and a knowledge of our in-house systems would be advantageous but support and training will be offered as needed.
You will need to be flexible with hours throughout the week and be approachable and willing to support the wards to ensure that Service Levels are achieved.
- Updating our in-house system - admitting and discharging patients.
- Taking telephone messages and liaising with nursing staff.
- Filing - accepting and sending notes.
- Managing visiting hours.
- Photocopy/scan documents as required.
- To assist in the induction and development of others by demonstrating own duties.
- To undertake other ad hoc tasks to support the service needs.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
**Our Excellence Values**:
Compassion
Respect
Integrity
Courageous
Accountable
- To maintain the patient records/notes and other ward records using computer based systems
- To communicate with the patients regarding demographics and other personal details to ensure the patient administration system is updated.
- To complete the process and dispatch discharge notes and forward patient notes appropriately.
- To use effective communication skills to answer the telephone according to the agreed standard and give the appropriate information as required.
- To photocopy/scan documents as required.
- To ensure patient confidentiality at all times in line with the Trust policy.
- To assist in the induction and development of others by demonstrating own duties.
- To undertake other ad hoc tasks to support the service needs
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