Ward Clerk

7 days ago

Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

Intensive Care is looking for a hardworking motivated individual to come and join our team as a Ward Clerk.

The post holder will act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.

The successful applicant will require attention to detail, robust communication skills, the ability to work under pressure at a fast pace and enjoy working as a team.

They will assist the unit staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the unit’s organisation. You will also be responsible for keeping the wards stock of essential paperwork topped up, liaising with other departments, filing notes and keeping Medway up to date alongside various other admin tasks.

Maintain the patient records/notes using computer based data entry systems

Act as the first point of contact on the telephone for ICU queries and deal effectively with enquiries

Complete the process and dispatch discharge notes and forward patient notes appropriately

Co-operate with staff as part of the multi-disciplinary team in activities designed to extend personal knowledge and skills

Access, collect and track medical notes using the Medway Electronic Patient Information system

When collecting and recording patient data ensure it is accurate, up-to-date and complete

Be responsible for maintaining confidentiality of all patient information

Use effective communication skills to answer the telephone and give the appropriate information as required

Maintain the ward based patient records they are filed in chronological order, complete and all components are securely fixed

Assist registered nurses and medical staff to maintain admission, discharge and transfer records

Welcome patients and their relatives on their arrival to the ward

Co-operate with other clinical staff as part of the multi-disciplinary team in activities designed to extend personal knowledge and skills

Provide emotional support to patients and their relatives through effective use of communication skills, liaison with PALs and patients and public involvement forums as required

Arrange any patient follow-up appointments as requested
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

**Our Excellence Values**:
Compassion

Respect

Integrity

Courageous

Accountable

Education and Training
- GCSE Level Education or equivalent
- NVQ Level 2 - Administration or IT or equivalent
- IT Skills - Microsoft Office to include Word, Excel and Outlook

Knowledge & Experience
- Hospital experience
- Previous administration experience
- Knowledge of NHS Hospital Computer Systems
- Experience of working as part of a team
- Knowledge of problem solving skills
- Computer skills
- Good communication skills
- Working on own initiative

Qualities
- Commitment, reliability & flexibility
- Self-motivated with positive approach to change
- Able to work independently and as part of a team

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