Service Desk Team Leader

2 weeks ago

Cardiff, United Kingdom Motonovo Finance Full time

**The Vacancy**

**Feel like being part of**
A busy, fast paced IT service desk within a rapidly growing financial services business?
The role of Service Desk Team Leader is really important to us. You will be leading the team making sure they are motivated, meeting their agreed levels of service, acting as a point of escalation when required and carrying out day to day managerial duties such as work allocation, appraisals and personal reviews.
This role will be based in our Cardiff office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

*
What would your day look like?*
- Carry out all management responsibilities for the team to make sure they are functioning to the best of their ability and meeting their agreed service agreements whilst working to the ITIL framework best practises.
- Acting as the point of escalation for difficulty to resolve quires when 3rd parties, other Aldermore group IT departments or internal stakeholders are required to collaborate to identify solutions.
- Work with the wider IT Service Engagement teams to recognise improvements to the team’s service and delivery to meet the groups growing needs.

*
What do we expect of you?*
- Held team leader or senior roles within a busy IT service Desk environment that has required you to carried out managerial duties.
- Worked in a service desk environment where the ITIL framework is used and have a solid understanding of the guidance and best practices that ITIL promotes.
- Comfortable dealing with stakeholders from all levels of an organisation to clearly communication resolution time frames, fixes and manage stakeholders expectations

**The Company**

We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.
We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.

**The Benefits**

As you would expect, we offer a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us.
Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect:
30 days annual leave

Company stakeholder pension scheme

Employee Assistance Programme

Maternity, Paternity and Adoption scheme

Childcare
vouchers

Cycle to Work scheme

Retail
discounts

Discretionary bonus scheme

**Job Types**: Full-time, Permanent

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