Community Wellbeing Coordinator

**Job description**

**Position title**: Community Wellbeing Coordinator

**Hours of work**: 14 hours a week

**Salary**:£10242.96 pro rata (based on 14 hrs)

**Location**:This is a homeworking and community role that includes travel across Norfolk, predominantly Broadland Great Yarmouth and North Norfolk
- you will need your own transport.

Interview date is planned for 2nd & 3rd October 2025

Join us in making a real difference to older peoples lives

Age UK Norfolk is seeking a passionate and proactive Community Wellbeing Coordinator to support older people across Broadland, Great Yarmouth, and North Norfolk. This role will support a range of services that focus on reducing loneliness whilst promoting independence, wellbeing, and connections for older people living in Norfolk.

**Key Responsibilities**
- Working as part of the Companionship team, joining our existing experienced team providing companionship services to adults (50 years and over)
- Visit service users in their homes or care settings to reduce loneliness and isolation following a goal driven process
- Provide telephone befriending calls to provide companionship and reduce loneliness and isolation
- Deliver light touch digital inclusion support to service users helping them engage with the digital world.
- Support service users in reconnecting with their local communities by accompanying them outside their homes.
- Assist in recruiting, vetting, appointing, and training volunteers
- Provide ongoing support and training to volunteers to ensure a high-quality service delivery.
- Comply with all monitoring and evaluation requirements of the Service
- Maintain accurate case files and records.
- Assist with any funding opportunities as required.
- Collaborate with the wider organisation to share best practices and refer service users to other services
- Promote the Service by ways of talks, presentations, articles and interviews.

**General**:

- To act as an ambassador for Age UK Norfolk.
- To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisations statutory obligations.
- To work to the agreed standards and policies of the Organisation
- To carry out other duties that are consistent with the duties and responsibilities of the post.

**Person Specification**
- **Essential Criteria**
- **Desirable Criteria**

**Education and Experience**
- A high level of written and verbal English and Maths
- Experience of working with people (in a professional or personal context) to Advocate for their views and wishes and get their voice heard.
- Previous experience of working with older people
- Previous experience of working with vulnerable people of any age
- Managed or supported volunteers

**Key Skills and abilities**
- Excellent Communication skills with a proven ability to communication with older people who have communication barriers.
- Ability to prioritise and plan work; take responsibility in decision making, be very well organised and work independently to meet deadlines.
- Ability to be solution focussed when encountering obstacles as part of day-to-day work.
- Ability to work under pressure.
- Ability to use Microsoft packages e.g. word, Outlook and basic database systems.

**Personal Attributes**
- Good listening
- Flexible approach
- Committed to working with older vulnerable people
- Empathetic
- Self-motivated
- Passion to support vulnerable people

**Other Requirements**
- To join and be part the DBS update Service following completion of a satisfactory DBS check.
- Ability to travel independently across Norfolk
- Expenses will be paid.
- To be based at home and in the community with some head office working when required.