Retail Assistant

2 weeks ago

StokeonTrent, United Kingdom Euro Car Parts Full time

**Retail Assistant - Stoke**

**The Role**

As a Retail Assistant within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers - ultimately delivering on our customer promise.

**Why work for LKQ Euro Car Parts?**

We are a people first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

**Key Responsibilities**:

- Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch
- Become an expert in LKQ Euro Car Parts product offerings to customers and be seen as the trusted advisor
- Working collaboratively with the other areas of the branch, ensuring that the customer needs are met
- Ensure all call backs are completed in a timely manner
- Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs
- Work with the Warehouse Supervisor to understand customer returns and look to reduce our return rate by building better relationships with our customers
- Utilising relevant business data to understand the opportunities across all customer bands

and product groups

**Skills and Experience**:

- Great communication skills - demonstrate the ability to develop customer relationships and drive customer connectivity
- High levels of focus, energy and drive
- Good business acumen
- Always delivering best in class service to establish customer experience excellence

**What we can offer you**:

- Pension
- 22 days annual leave
- Hapi-benefits (retail discount)
- Staff discount
- Genuine career progression
- Access to a 24-hour Employee Assistance Programme, offering financial and wellbeing support

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