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Head of Event Operations

2 weeks ago

London, United Kingdom Govnet Communications Full time

At GovNet, we create communities through events.

We run conferences and training courses that serve and improve the communities we are passionate about. We are experts with a deep understanding of the evolving challenges these communities face and we have made it our mission to help them. We are proudof the impact we’ve made on our markets, serving delegates from across the public sector in the UK.

**The role**:
The Head of Event Operations and Customer Experience will direct and oversee the company’s key exhibitions and conferences logistics, and customer experience functions, to operate efficiently and smoothly. The functions are highly process-driven, and theethos of excellent customer care underpins everything the team does.

The operations team includes a Sponsor Liaison function which acts as a single point of contact with all of our sponsors and exhibitors. It's aimed at providing a 5-star service for our clients and ensure their experience with us meets and exceeds theirexpectations.

Our Meetings function works to arrange and deliver onsite meetings between our sponsors, exhibitors and delegates that are directly relevant to them. It focuses on ensuring we are creating connections between the right people to improve the event's impactfor all parties and facilitate useful interactions.

The Head of Event Operations will work with senior leadership to deliver the company’s operations strategy and have responsibility for the relationships with key suppliers and venues to deliver outstanding on-site experiences.

**Duties andresponsibilities:?**
- Lead the key exhibitions and conferences logistics and customer experience functions (Operations, Speaker, Meetings, Exhibitor).
- Agree per-event and per-division budgets with event directors annually and be accountable for overall delivery to standard and budget.??
- Continuously seek improvements to the processes used and the team’s engagement with other parts of the business.?
- Lead relationship management and find efficiencies with existing event suppliers such as venues, printers, shell-scheme etc., negotiate contracts and source new suppliers when required, and run periodic reviews of all supplier arrangements.
- Set strong standards for customer care and customer experience.
- Ownership of our onsite events platform and its usage in all live events.

**Essentialskills and experience**:

- Experience in managing several teams at the same time
- Strong operations background, but ready to take on a more strategic role (while still being willing to get stuck in when needed)
- Leadership and management skills, with the ability to set and prioritise goals and manage the performance of a large group of people working across different functions?
- Outstanding organisational skills?
- Self-motivated, professional and focused in all aspects of work??
- Calm yet effective under pressure??

**What do we offer?**
- Flexible, hybrid working (work from home)
- Enrolment in our annual profit share scheme with possible bonuses of 20% or more.
- Summer and Christmas Parties and team socials
- 25 days holiday (increasing 1 day per year to a max of 30 days)
- Time off for your birthday
- 37.5 hour week
- Perkbox
- Access to corporate discounts at over 3500 UK gyms
- Tech scheme
- Cycle-to-work scheme
- Workplace Nursery Scheme
- Group Life Assurance
- Employee Assistance Programme
- Pension Scheme
- Opportunities for professional growth

GovNet is committed to providing equality of opportunity and valuing diversity for all current and prospective staff and delegates. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our worktogether.