Receptionist -bank

**Receptionist -Bank**

(Job Number: RIC02WR)

**Receptionist -Bank**

**Richmond Villages**

**Richmond Northampto**n, Bridge Meadow Way, Grange Park, Northampton, NN4 5EB**

Providing more than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class reception service. As a Receptionist at Richmond Village Northampton,you’ll ensure all callers and visitors are greeted in a professional manner and provide ongoing administrative support to the Administrator and Village Manager.

**Working hours and salary**

£9.85ph

**_Flexible working opportunities: _**‘Just let us know what hours you would like, and we’ll work with you to endeavour to create shift patterns that work for you around the needs of our residents’.**

would need to be available 7 days between the hours of 8am and 7pm.

**What your typical day involves**
- Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
- Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
- Dealing with queries from residents - reporting these as required
- Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
- Ensuring the display information board is kept up to date
- Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
- Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
- Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
- Maintaining and updating records such as master copy forms, room status reports and the Village residents list

**Who we’re looking for**

With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.

**What we’ll offer you in return**
- Comprehensive induction, on-going training and development, access to internal apprenticeship schemes
- Your DBS Check (£44) paid for
- Access to Wagestream - an app-based service that offers you the choice to be in control of when you access your earnings*
- NEST workplace pension, life assurance & bereavement support
- 28 days annual leave (inclusive of statutory bank holidays)
- Hot meal provided
- Paid breaks
- Refer a friend bonus scheme
- Uniform provided
- Health & wellbeing tools; including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
- Shopping Discounts (via Xexec)
- Free flu vaccine
- Only available to permanent employees where HealthRoster is used.

**Who we are**

Dubbed the county of squires and spires due to its wide variety of historic buildings and country houses, Northamptonshire is at the crossroads of central England. From castles built by William the Conqueror to beautiful Georgian squares and magnificent churches, you'll find wealth of historical interest here.
Richmond Northampton is located close to the M1 offering excellent links to both the south and north of the country.
Registered ‘Outstanding’ with CQC, our 30-bed care home at Richmond Northampton offers nursing and dementia care in a bright, and beautifully presented environment. Residents have a private en suite bedroom with modern profiling bed and are encouraged to bring favourite possessions and furniture. We have received fabulous reviews and a consistently high rating on the independent website carehome.co.uk

For more than 20 years Richmond have been at the forefront of luxury retirement living and part of Bupa; a leading healthcare group. Bupa run care homes, health centres, dental centres and hospitals all over the world, as well as providing insurance to over 16 million people and their purpose is simple - helping people live longer, healthier, happier lives.
- Richmond Villages is part of Bupa. Bupa is committed to ensuring that every applicant is assessed for employment, promotion and development solely based on personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age._
- Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives