Marketing Project Coordinator

**Join a purpose-driven mutual organisation where your creative project management expertise will shape the future of customer communications and drive meaningful transformation.**

**Job description**

This role will be within our Creative Centre of Excellence team, that sits within our broader Customer Marketing team. There are a number of squads focused on delivering marketing activity for specific objectives, and these squads are supported by our Creative Centre of Excellence team. The purpose of our team is to support the creative teams within the squads with achieving personalised communications that are impactful, compelling, and meaningful to our customers to ensure we are driving value in everything we do.

As a Marketing Project Coordinator in the Creative Centre of Excellence team, you will play a key role in delivering our Transformation roadmap. You will act as key workstream lead within wider change projects - being the key representative for the creative team, leading and project managing this through to implementation. You will also support with creating, optimising and streamlining processes impacted by the Transformation project. You will need to build strong working relationships with internal and external stakeholders, as well as be an excellent collaborator. If you are experienced in direct marketing, have previously used tools such as Adobe Workfront and Adobe Experience Manager, and who has strong project management skills, then we want to hear from you.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

**What you'll be doing**

You'll be working in a small, proactive team that has accountability for leading change projects that support our 5-year vision. You will achieve this through the following ways:

- You will be part of wider change projects, taking the lead and representing the creative team. This will include mapping requirements, shaping the approach and implementing to squads through thorough documentation and training. You will need to be able to work as a team, staying close to the project plan to ensure successful delivery, influencing as required and engaging key colleagues.
- You will be an advocate for our brand, supporting the squads with relevant tools, templates, frameworks, and guidance to ensure best in class creative.
- You will support with optimising ways of working and creating new process documents to ensure our risk and controls remain in a strong position whilst delivering change across the team and training out changes to the squads.
- You will be familiar with Adobe Workfront, Adobe Experience Manager and if possible other tools integrated in a Content Supply Chain.
- You will be part of our Marketing community, but you'll work with other teams too, including our Brand team, Planning Centre of Excellence and Squads.

**About you**

We're looking for somebody who has/is:

- Experience of direct marketing channel communications, best practice, and their place within the marketing mix.
- Project management experience.
- Proven experience with Adobe Workfront and Adobe Experience Manager.
- A good understanding of how a Content Supply Chain works.
- A good communicator and influencer, confident at both writing and presenting, experience in creating engaging communications that capture an audience.
- Demonstrable experience of being able to train out key messages to teams.
- Experience of managing and influencing internal stakeholders, agencies and third parties.
- Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables. Able to work within a well governed environment and optimise processes and controls.
- Strong attention to detail and time management skills.
- Proactive and empowered to make decisions within a framework. Resilient in your approach, able to overcome setbacks and have a solution focused mindset.
- Experience in the Financial Sector is desirable.
- A self-starter and highly motivated. Able to work autonomously as well as part of a team.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for medio