Customer Service Consultant
2 weeks ago
We have a vacancy for a part
- time Customer Service Consultant to join our small friendly team, based at our Principality Building Society Agency in Caernarfon.
As a Customer Service Consultant, you will be the face of the agency dealing with customer enquires along with:
- Taking phone calls, enquiries and requests, and dealing with them as appropriate.
- Dealing with everyday banking transactions
- Offering customers information on the range of accounts The Principality Building Society offer.
- Ensuring that all administration is carried out in accordance with the firms’ procedures.
- Maintain client records on the back-office system.
While you will be representing The Principality Building Society, you will be working for 75point3 Limited who are a firm of Chartered Financial Planners. So, you will have the potential for career progression and financial support for achievement of relevant qualifications
Experience & Skills:
- The role requires a reliable individual who has the ability to manage and prioritise workloads, so excellent organisational abilities are essential.
- Previous work experience in Financial Services would be advantageous. However, we will consider applicants, who are looking for their first job.
- Excellent communication skills including written and telephone.
- Analytical and problem solving skills.
- Excellent planning and organisational skills.
- Confident with IT and office software packages (Word, Excel etc).
- A team player with a positive attitude.
- Ability to communicate in Welsh would be advantageous.
**Benefits**:
- A competitive salary based upon experience.
- Pension
- Life Insurance.
- Income Protection
Working Hours:
- 14-21 hours per week
- Potential for additional hours to cover holidays etc.
**Job Type**: Part-time
Expected hours: 22.5 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Life insurance
**Experience**:
- Organisational skills: 1 year (preferred)
- Administrative: 1 year (preferred)
**Language**:
- Welsh (preferred)
Work Location: In person
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