At&e Policy Administrator, Amazon Travel and Events

DESCRIPTION

We are currently seeking an experienced and dynamic manager to bring their leadership and expertise to support the Amazon Travel and Events functional teams at Amazon. In this role we are seeking a customer obsessed and detail-oriented professional who will work with the Compliance Manager to develop and implement smart, intuitive policies that balances customer experience with necessity controls.

We are looking for an individual that can dive deep, learn and be curious, and think big as it relates to policy configurations across multiple instances considering country nuances to increase controllership in our managed programs while balancing best customer experience and create visibility across all partner teams. This role will work with business, policy, communications and legal teams to build Amazons Travel and Events positions on existing and emerging policy issues, including developing possible policy solutions to complex problems.

This role will significantly contribute to building and reshaping the travel and events self-service tools administration, creating robust process of change management, documentation and policy tracking. This is a high visibility position offering opportunities for meaningful impact and deep collaboration with cross functional teams and vendors across all geographies and functions.

The individual in this role must quickly develop partnerships with internal stakeholders, 3rd party partners, and senior leadership to build alignment and drive program goals, key projects, and initiatives.

Key job responsibilities
- Work collaboratively in a highly-matrixed internal environment alongside multiple partner teams and external stakeholders to establish best possible Travel and Events policy settings embedded into AT&E managed services and technologies
- Partner with Amazon Travel and Events Compliance Manager to establish innovative ways of setting smart policy configurations in all AT&E managed services and technologies
- Conduct periodic assessment of AT&E managed services and technologies to detect any bugs in policy settings or technology failures to maximize customers experience, decrease friction and strengthen compliance
- Partner with internal teams to monitor key performance indicators and controls set for travel and events policy management (e.g.; self-service tool adoption, BTA control, LLF parameters, etc.)
- Partner with internal teams on policy related messaging documentation and tracking embedded into AT&E managed technologies
- Promote a culture of compliance, proactively engage peers and stakeholders across business, operations, and technology teams to educate on policy parameters.
- Monitor for country specific regulations where local laws supersede Amazon policy, and ensure tools & processes are configured accordingly (e.g., work council requirements in France for rail bookings)
- Support engagement with independent internal and external auditors and regulators as required.
- Bring a compliance perspective to the ongoing evaluation of policy effectiveness, adoption, and thus increase policy compliance

Travel and Expense Policy Change Management
- Oversee the global travel and events policy settings matrix document, track changes and communicate changes effectively to partner teams and stakeholders
- Develop and oversee policy change management process in partnership with other internal teams (e.g., AP Expense and Audit teams)

BASIC QUALIFICATIONS
- 5+ years in Travel and Events Management roles
- 5+ years demonstrated experience in administrating policy requirements in travel industry leading tools
- Strong understanding of travel operations and travel and events technology utilisation in terms of policy administration
- Solid analytical, conceptual, and problem-solving abilities with results-focused approach is required
- Highly self-motivated and able to work independently and cross-functionally
- Ability to clearly and concisely communicate relevant information and present it cross-functionally
- Strong organizational skills and ability to manage complex issues

PREFERRED QUALIFICATIONS
- Good judgment and open communication
- Experience in travel and meeting technologies/data and a good understanding of the travel ecosystems
- Ability to prioritize and manage multiple stakeholders needs in a fast-paced environment
- Ability to prioritize root cause resolution, process improvements, and drive enhancements
- Demonstrated success at learning and explaining business processes
- Strong attention to detail with a collaborative nature
- Exemplary ability to think outside of box and being innovative in creating smart solution for policy enhancements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.