Clinical Administrator

**About the Role**

Are you an organised, detail-oriented individual with a passion for supporting patient care? We’re looking for an enthusiastic Clinical Administrator to join our team and play a crucial role in ensuring the smooth running of our clinical operations. While this is a non-clinical role, your contributions will have a direct impact on the quality of care we provide to our patients.

In this position, you’ll handle a variety of administrative tasks, assist with patient queries, and support communication between patients and our clinical team. If you have a proactive attitude, excellent organisational skills, and a genuine desire to make a difference, we’d love to hear from you Prior experience in healthcare is beneficial but not essential, as full training will be provided.

**What You’ll Be Doing**

As a Clinical Administrator, you’ll manage patient queries, assist with document preparation, and ensure accurate record-keeping. You’ll also help prioritise and manage workflows, escalating any issues as necessary to ensure patient safety and service quality. Acting as a key point of contact for patients, you’ll liaise with healthcare providers and collaborate closely with the clinical team to ensure seamless communication and continuity of care.

**Key Responsibilities**
- **Administrative Support**:
- Prepare, file, and maintain clinical documents and patient records in line with regulatory standards.
- **Workflow Management**:
- Prioritise workloads effectively to meet deadlines and support smooth operations.
- Assist with tasks related to patient care, such as prescription clarifications and medication follow-ups.
- Recognise and escalate complex queries or issues to the appropriate team member.
- **Communication and Liaison**:
- Act as a point of contact for patients, providing support and clear communication throughout their journey.
- Collaborate with healthcare providers, such as GP surgeries and pharmacies, to meet clinical team needs.
- Ensure seamless information flow between colleagues to maintain continuity of care.

**What We’re Looking For**
- **Skills and Experience**:
- Strong attention to detail and accuracy in a fast-paced environment.
- Excellent organisational skills with the ability to manage and prioritise multiple tasks.
- Clear and professional communication skills, both written and verbal.
- Prior administrative experience, particularly in a healthcare setting, is advantageous but not essential.
- **Attributes**:
- Proactive and solution-focused, taking ownership of tasks.
- Ability to recognise when to escalate issues to ensure service quality.
- Passionate about supporting patients and clinical teams.
- Team player with the ability to manage individual responsibilities effectively.

**Why You’ll Love Working Here**

Join a supportive and inclusive team where your work makes a real difference. This role offers an opportunity to grow your skills and be part of a mission-driven organisation focused on improving patient care.
- **Supportive Environment**: Work with a collaborative team that values your contributions.
- **Personal Growth**: Opportunities for development and training to expand your skills.
- **Impactful Role**: Make a meaningful difference in patient care in a non-clinical capacity.

**Salary**: £24,960 - £25,500

**Basics you can expect**:

- 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- Cycle to Work Scheme
- My Gym Discounts
- Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
- Love2Shop Discount
- Hybrid working (after passing probation)
- Internal progression opportunities
- Relaxed dress code

**Office extras**:

- Fresh fruit
- A free coffee machine

**The Simple Online Healthcare Promise**:
Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.

Simple Online Healthcare is proud to be an Equal Opportunity Employer.

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant