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Front of House Supervisor

2 weeks ago

St James's, United Kingdom Step Ahead Full time

**Vacancy**:
Front of House Supervisor

**Contract**:
Full Time

**Salary**:
£27,500 - £34,260 per annum gross. 23 days holiday & bank holidays, Health cash plan, complimentary meals on duty, 3% pension contribution, Life assurance

The Front of house supervisor is responsible for assisting the Assistant Club Manager in delivering a high level of service to our members in the members club
- Supporting the Assistant Club manager to deliver service standards
- Being fully conversant with the buildings physical and technical offers and delivering its live, virtual and hybrid capabilities
- Meeting all individual and team sales targets set by and agreed with the Operations manager and Assistant Club manager
- To be a duty manager of our site
- To ensure all waiting staff adhere to all aspects of allergen requirements and food safety
- To be a shift leader in Lieu of the Assistant Club manager

**Key responsibilities and accountabilities **
- Responsible for ensuring waiting staff follow procedures and sop’s correctly
- To check the waiting staff’s uniform and grooming standards for us and ensure all members of the teams adhere to them
- To work closely report to and communicate with the Assistant Club manager
- To report any breakages/problems to the relevant departmental head and ensure they are resolved
- To have a working knowledge of all departments
- To control the par stocks of mis en place, including plates and cutlery
- To work in different departments when required
- Monitoring staff breaks and ensuring floor is always covered especially in lieu of the club manager
- Ensuring customer satisfaction at all times
- To encourage upsells to promote sales and therefore lead to financial gains within the club

***Ideally you will have**
- Previous front of house experience at similar level
- Successful applicants will work a variety of shifts, on any 5 days, based on a 45 hour week on any day of the year
- A good knowledge of food and drink

**Ideally you will be**:

- You will have an excellent standard of presentation
- All applicants must have a flexible approach to their work and be adaptable within the other front of house areas.

REWARD

We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage

We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual

We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

RESPECT

We will champion diversity and promote inclusion in our teams, and everything we do

We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included

We will always listen, respect and respond to issues and ideas raised by all our team members at any level

PROGRESSION

We will help you chose how to progress, identify opportunities, and get you on the right path

We will support your progression through training, learning new skills, and promotion

We will celebrate your successes with rewards and recognition for great team performance and personal achievement