Night Concierge

We have a fantastic opportunity for you to join the team as a Night Concierge. If you are someone with great customer service experience working within a similar role in residential property or hospitality settings then we would love to hear from you

**Job Overview**:
Based at 2 of our fantastic developments, Crusader and Phoenix, you’ll be part of our Front of House team. You’ll support the facilities team and act as the face of the development, providing a first class evening support to our residents while displaying professionalism and a genuine care for the property. You will be responsible for ensuring that all Front of House services are carried out to a high standard and are delivered timely.

This is a permanent night role working a 4 days on 4 days off shift pattern, 7pm - 7am.

**What you will be doing**:

- Be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
- Conduct regular building patrols and safety checks.
- Keep on top of cleaning throughout the night, to maintain the highest standards of communal areas.
- To personally deal with any maintenance issues and problems identified out of hours, understanding the nature of more serious issues and the proper means to report and resolve them, ensuring they would be resolved within acceptable timescales.
- Support facilities and resident services team with administrative tasks.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Previous experience of high quality front of house/concierge service of a residential property or hospitality environment.
- Basic understanding of building/apartment maintenance.
- Previous night worker experience in a similar environment.
- Customer service experience, including dealing with difficult situations.
- IT skills to support the use of Microsoft office packages including Word, Excel and Outlook as well as other systems knowledge such as databases or booking systems.
- A confident lone worker able to handle situations effectively. You will be given a lone working device for your safety and there will be a clear route of escalation for any issues.

**Employee Benefits**:

- A basic salary of **£21,000 - £25,500**:

- We offer fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble

**We’re not your usual property company. We’re the North West’s leading property managing agent.**

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

At** urbanbubble, **we’re looking for** **people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment.