Part Time

1 week ago

Guildford, United Kingdom Guildford Manor Hotel & Spa Full time

**Night Supervisor**

**The Role**

We are seeking a full time Night Supervisor to ensure excellent standards of service from 11.00pm until 7am, on Wednesday and Thursdays each week. Additional hours available dependant on business.

This is a lone working position with responsibility for fire safety, security, hotel reception and guest care during their shift. This is a responsible role requiring someone with a mature head and excellent customer service, communication and organisation skills with energy to deliver service throughout the night in a friendly professional manner.

**Duties include;**
- Security and safety of the premises
- General hotel reception duties including; checking in and checking out guests, switchboard duties and out of hours reservations enquiries
- On request service of light refreshments and beverages and bar drinks to resident guests after the bar/kitchen has closed
- Assist with conference/event room setup and service ensuring all rooms are well presented for the morning shift
- Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
- Ensure the public areas are cleaned and tidy ready for the start of the day
- To be the person responsible for fire safety and implementing fire evacuation procedures if ever required during the night adhering to the Hotels Fire Evacuation Plan
- Action or report any health and safety issues found during the security rounds to the Duty Manager/Maintenance Manager
- Carry out minor maintenance tasks during the night eg. replacement of light bulbs in public areas

**Requirements**:

- Wednesday and Thursday each week.
- Smart appearance
- Excellent communication and customer service skills
- Energy and enthusiasm for customer service
- Computer literacy (training will be given on our systems)
- A mature and responsible approach to managing the hotel overnight

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site gym
- On-site parking

**Job Types**: Part-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Night shift

Ability to commute/relocate:

- Guildford, GU4 8SE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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