Reception Coordinator

**About The Role**:
Are you a people person with a passion for delivering exceptional customer service? If so, we have the perfect opportunity for you

As a **Reception Coordinator**, you’ll be the first friendly face visitors meet at our Guide Dogs site, ensuring a warm, professional welcome while keeping everything running smoothly behind the scenes. From managing deliveries and greeting visitors to coordinating meeting rooms and supporting volunteers, you'll play a key role in maintaining an organised and welcoming environment.

You’ll also be responsible for managing visitor records, assisting with diary bookings, and ensuring our reception service operates efficiently. A big part of your role will be working alongside and supporting our fantastic volunteers, ensuring they have the training and resources they need to help keep things running seamlessly.

No two days will be the same, and your ability to multi-task, stay organised, and bring a positive, can-do attitude will be essential. This role also includes supporting with administrative tasks such as processing mail, ordering office supplies, and assisting with site safety procedures, including fire alarm testing and security notifications.

If you thrive in a front-facing role, enjoy working with people, and want to be part of an organisation making a real difference, this could be the perfect job for you

**About You**

Ideally, you’ll have experience supporting volunteers and working in an environment where service levels and efficiency are key. Most importantly, you’ll be a warm, welcoming presence with a flexible and proactive approach, always ready to go the extra mile to keep our reception running smoothly.

**About Us**:
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them - and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This role will be based on site at our Forfar office, working closely with a team of guide dog trainers. You’ll be working 21 hours per week covering Monday, Tuesday and Wednesday.

If you want to know more about the teams who work at Guide Dogs, you can find it on our **Careers Page**

**Our Commitment to Diversity and Inclusion**

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

**Safeguarding**

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.