Client Care Advisor

2 days ago

Lanarkshire, United Kingdom Linnaeus Full time

**Client Care Advisor**

**Salary**:£22,791 per annum**

**Location: Pets 'n' Vets, Blantyre Practice**

**Job Type: Permanent, full-time**

**Hours: 40** hours**

We are currently seeking a new Client Care Advisor to join our fantastic team

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Must be flexible to support all of our Veterinary Practices as required.

**Roles and Responsibilities**:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care
- Answering the telephone and dealing with a range of customer queries
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Process Insurance claims
- Confident with Animal Handling

Our Client Care Advisors should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

Our Client Care Advisors should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

**Experience required**
- Confident using the telephone
- Reception or Client Care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (Desirable)
- IT skills - confident in the use of Word, Excel and Outlook as a minimum

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Continual Personal Development (BVRA/Colourful CPD)
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.

All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.

The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.

  • Financial Advisor

    4 days ago

    Lanarkshire, United Kingdom David James Partnership Full time

    **Job Overview** We are seeking EMPLOYED FINANCIAL ADVISORS NATIONWIDE to join our reputable client in the Wealth Management space. Working with an existing database of current clients with the opportunity to grow your database. You will develop personalised financial plans tailored to each client's unique situation, ensuring they are well-informed about...

  • Health Care Assistant

    2 weeks ago

    Lanarkshire, United Kingdom Enhance Health Care Full time

    Dayshift At Enhance Healthcare we are looking for caring compassionate Healthcare Assistants who can help care for our residents in a care home setting. The general philosophy and aim of the nursing home is to provide a warm, caring supportive enviroment for our residents. Insisting at all all interventions are carried out in a respectful manner and that...

  • Customer Service and Sales Advisor

    1 week ago

    Lanarkshire, United Kingdom Search Consultancy Full time

    **Do you love customer service and sales, but hate the highly targeted and KPI driven environment?** **Do you have inbound sales experience with a passion for delivering outstanding customer service?** **Do you live local to Cumbernauld or can easily commute to the area?** If you answered yes, then this **Customer Service and Sales Advisor** role is for...

  • Quality Advisor

    2 weeks ago

    Lanarkshire, United Kingdom Morson Talent Full time

    Our client Scottish Power are seeking a Quality Advisor for a long-term contract role based in Cambuslang, however role will involve site visits on a regular basis. **Company**: ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy.ScottishPower is the first integrated...

  • Customer Care Advisor

    5 days ago

    Stonehouse, South Lanarkshire, United Kingdom Wellspect HealthCare Full time

    Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds' leading manufacturers of intermittent urinary...

  • Care Assistant

    6 days ago

    South Lanarkshire, United Kingdom JKL Care Services Ltd Full time

    _**Recruiting for Hamilton, Blantyre, Larkhall, Motherwell, and Newarthill.**_ JKL Care Services has been an established registered domiciliary care service since 2019 with the purpose of combating social isolation and social exclusion within our communities. Together our team now works across both North and South Lanarkshire enabling the most vulnerable...

  • Care Assistant

    4 days ago

    South Lanarkshire, United Kingdom JKL Care Services Ltd Full time

    _**Recruiting for Hamilton, Blantyre, Larkhall, Motherwell, and Newarthill.**_ JKL Care Services has been an established registered domiciliary care service since 2019 with the purpose of combating social isolation and social exclusion within our communities. Together our team now works across both North and South Lanarkshire enabling the most vulnerable...

  • Home Care Assistant

    6 days ago

    North Lanarkshire, United Kingdom Care Response 247 Full time

    **Being a care worker is more than a normal job!** Care Response 24/7 are recruiting _**the right people for the right role**_ We want you to join us.... With over 20 years experience in the Health and Social Care industry our team of experts want to deliver the best possible care to our clients, this means we recruit only the best. Is this you? Are you...

  • Personal Care Assistant

    1 week ago

    South Lanarkshire, United Kingdom JKL Care Services Ltd Full time

    JKL care services has been an established registered domiciliary care service since 2019 with the purpose of combating social isolation and social exclusion within our communities. Together our team now works across both North and South Lanarkshire enabling the most vulnerable adults within our communities to live their lives to their fullest potential with...

  • Health & Safety Advisor

    5 days ago

    North Lanarkshire, United Kingdom Contract Scotland Full time

    Health & Safety Advisor “Building Safer Futures – One Site at a Time” Location: Glasgow (with travel throughout Scotland as required) Job Type: Full-time, Permanent Due to continued business growth, our client, a well-established and reputable Civil Engineering Contractor, is seeking an experienced Health & Safety Advisor to join their expanding HSE...