Warranty Claims Team Manager
2 weeks ago
Our client is looking to recruit a Warranty Claims Team Manager to head up their warranty claims team, which includes Supervisors, Claims Engineers and Administrators.
The main aspects of the role are - **Resource planning**
- Ensure there is adequate team members daily to fulfill daily objectives
- Validate annual leave accordingly
- Schedule regular update team meetings
- Execute a BCP accordingly
**Customer relations**
- Act to dissipate any customer dissatisfaction
- Support all relationships
- Assist all external partners, engineer, restoration or testing companies
**Quality Measures**
- Track individual and team productivity
- Check claims details for accuracy
- Check calls for highest levels of customer service ensuring team members are motivated during calls and speak in a professional manner
- Monitor all complaints
- Produce reports on a regular basis to your online manager
**Personal development**
- Conduct regular one to one working sessions
- Construct annual SMART PDR objectives quantitively and quality
- Perform an annual appraisal and for objectives and behaviours proposing a performance related score
- De-escalate any internal conflict between team members
- Constantly find methods to motivate colleagues and team members
**Essential skills**
- Wide Knowledge of the Claims Management operations
- Process development
- Product management
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