Warranty Controller
3 hours ago
UniCarriers is a brand of Mitsubishi Logisnext, the world’s fourth-largest industrial truck manufacturer. We supply a complete range of electric, gas and diesel operated forklift trucks to our customers.
As**Warranty Controller **your main responsibilities will be:
- Assessing, authorising and processing warranty claims in line with the terms and conditions
- Communicating effectively with the dealer network where claims have been rejected or more information is required
- Manage warranty part returns and short-term storage in line with group policies
- Requesting and verifying supporting documents
- Answering warranty repair / claim queries
- Resolving issues and diffusing difficult situations
- Claim monitoring and reporting
- Collate dealer credit information to allow month end credit payments to be made
- Manage internal warranty status system to ensure jobs are correctly assigned
**Skills and Experience of our Warranty Controller**
Other key requirements for the role are:
- Detail-oriented and precise
- Operationally focused and process driven
- Excellent communication skills both verbal and written
- Strong interpersonal and conflict management skills
- Calm under pressure
- Strong IT skills using outlook, word and excel
**Benefits**
- Company bonus scheme
- 25 days holiday (rising to 30 after 5 full years’ service) bank holidays
- Option to sell back/buy additional holiday days
- Contributory pension scheme
- Private health care
- Income protection
- Generous life cover of 6 x your annual salary
- Subsidised gym membership
- In-depth product training with long term opportunities for personal growth and development
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