German Speaking Customer Service Administrator

2 days ago

Wokingham, United Kingdom Office Angels Full time

Office Angels are currently recruiting for a German speaking Customer Service Administrator for our client based in Wokingham.

**Role**:German Speaking Customer Service Administrator

**Location:Remote**

**Salary**: £26,000 to £27,000 (depending on experience)

**The Role**:
As a Customer Service Administrator, you are responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business personnel and designated Sales Representatives. You will liaise between customers and cross-functionalinternal teams to ensure exemplary customer experiences according to their needs. Provide superior support through sales generation, accurate processing of orders, responding to product and service inquiries, requests and/or problems through product and policyknowledge, comprehensive information gathering, excellent communication skills and inter-departmental relationships
- Operate as the lead point of contact for all matters specific to the customers and partnered Sales Managers.
- Build and maintain strong, long-lasting customer relationships.
- Manage incoming and outgoing communications with your customers.
- Identify and assess your customer's needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Process and manage your customer orders from receipt to close.
- Document, investigate and resolve your customer complaints.
- Complete and/or gather customer/account documentation as required.
- Verify and/or maintain business systems information related to customers.
- Keep records of all communications.
- Work with customer service management to ensure exceptional customer experiences.
- Contribute to team effort by accomplishing related tasks as needed.
- Fluent in German and English - written and spoken
- Minimum 2 years' experience working in an office, preferably in a customer service-related position in a fast paced environment
- Active listener
- Professional
- Team player
- Customer focused
- Able to multi-task
- High attention to detail
- Documentation skills maintain the required confidentiality
- Able to deal patiently with problems and complaints
- Willing to travel to the Wokingham office to attend monthly/quarterly meetings if required

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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