Customer Service Executive

2 weeks ago

Borehamwood, United Kingdom locumloop Full time

**CUSTOMER SERVICE EXECUTIVE**

We’re looking for an enthusiastic and determined individual to be the first hire in our customer success team, with the opportunity to lead. Join us in our Elstree-based communal work-space complete with gym, swim, spa, Starbucks, and bar/restaurant.

**WHO ARE WE?**

locumloop - a fast-moving and friendly startup changing the world for the better through technology.

We’re revolutionising a recruitment industry that allows dental nurses to be paid better, and dental practices to be more profitable. Not only are we levelling the playing field but we’re also providing a transparent career growth path.

We’re driven by tangible targets and as the first hire in our customer success team we expect accountability, with all of us taking ownership to achieve commercial excellence.

**YOUR SKILLSET/PROVEN EXPERIENCE**:
1-2 years of experience within a customer-facing role

Experience with a CRM system such as Intercom or Zendesk

Proven ability to interact effectively with clients to drive results

Energetic, pro-active attitude towards work

Outstanding telephone manner

Logical problem-solving skills

Efficient time-management

Responsibility for tasks and staying organised

Empathy towards clients

**RESPONSIBILITIES**:
Become a locumloop platform and process expert

Take a deep interest in the dental industry

Maintain a professional, patient, empathetic, and positive attitude towards customers when dealing with inbound and outbound calls and messages

Call new nurses to guide them through the signup process

Call new practices to understand if they require our services

Work towards targets such as number of nurses and practices on-boarded weekly

Keep records up to date with quality notes

Ensure customer satisfaction

Build relationships with regular customers

Meet any regulatory standards such as the data protection act

Provide insights and feedback to help improve processes, product, and ultimately the business

**INTERVIEW**:
There will be a 2 stage interview including video call and in-person.

**YOU’LL RECEIVE**:
Full time employment, 40 hours per week

£23,000 starting salary

Attractive performance-related bonus (up to £3,000 ote)

Flexible working when possible

Access to the on-site gym, swimming pool, spa, Starbucks, and restaurant/bar

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- Gym membership
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- customer success/service: 1 year (required)
- working towards sales KPIs: 1 year (preferred)
- CRM software: 1 year (preferred)

Work Location: Hybrid remote in BOREHAMWOOD

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