Customer Consultant

2 weeks ago

Melton Mowbray, United Kingdom The Melton Building Society Full time

The Melton has been helping people to buy their homes and make the most of their savings since 1875. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.

We have an opportunity for a Customer Consultant to join our Branch network. This role is an excellent opportunity for a process driven, team player with exceptional customer service skills, attention to detail and communication skills.

You will be the face of the Society and responsible for providing a first class, friendly and knowledgeable service for everyone who walks through our doors or engages through community relationships externally. Taking ownership of their queries and building strong relationships, you will help customers with their finances by understanding their needs and pointing them towards the right products or services.

About the position

As a Customer Consultant you will be responsible for:

- Engaging with your customers to provide excellent customer service, keeping our promises and proactively following up on all enquiries.
- Proactively identifying opportunities to help customers with their financial needs, through getting to know them and, where accredited, completing a fact find.
- Initiating and supporting brand building activities within the community to attract, acquire and retain customers.
- Taking responsibility for recognising and resolving customer complaints
- Assisting Local Leaders as required including supporting, mentoring and developing other team members.
- Where authorised, deputising for the Local Leader and undertaking branch control checks.
- Adhering to all branch controls, audit and security standards.
- Adopting a right first-time approach to provide customers with a seamless experience as well as carrying out customer transactions in an accurate and timely manner.
- Delivering a best-in-class customer service and customer experience, demonstrated through proactively seeking customer feedback to deliver a strong NPS & Customer Satisfaction score.

What we are looking for?
- Good Numeracy and English qualifications.
- Customer Service experience is highly advantageous.
- High level of emotional intelligence, empathy and exceptional customer service skills.
- Attention to detail and accuracy.
- Ability to work collaboratively within a team environment.
- Experience in Financial Services is helpful

What’s in it for you?

We know that our most important asset at The Melton are our people - people who make things happen. We work in a people focused industry where relationships with our customers are key to our success and we continuously strive to make The Melton a great place to work.

It’s an exciting time to join The Melton as we strive growth and to be the best regional Building Society in the country. We aim to create an inclusive and supportive culture where our differences are embraced, understood and valued.

**To apply, please click below**:
**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Melton Mowbray, Leicestershire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Financial services: 1 year (preferred)
- Customer Service: 2 years (required)

Work authorisation:

- United Kingdom (required)

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