Front of House

**Elliott Wood**

**Front of House Host / Co-Working Host**

**Fitzrovia**

**Salary £23000 - £26000 plus extensive benefits**

The Building Society is a coworking space with a purpose - to bring the built environment industry together, to educate, inspire, and action ideas not just for business but for social and environmental reform.

Supported by a member network and a programme of events, The Building Society is more than a workspace, it is a community that is driven to engineer a better, and healthier society.

We are looking for a TBS host to join our front of house team, with a focus on ensuring a welcoming experience for all visitors and members to our space.

You’ll support the front desk function, to ensure exceptional customer service is delivered consistently. To join us, you’ll have front of house / reception experience within a fast-moving environment, and your customer service skills will be faultless.

**You’ll also**:

- Support the front desk, ensuring that all visitors are greeted professionally and have a 5-star experience of The Building Society.
- Answer phone calls for all member hunt groups ensuring calls are handled professionally and promptly.
- Ensure the needs of members are met, deal with queries and proactively resolve issues.
- Deliver the TBS standards across the space and ensure that a consistent and high standard is implemented by the whole TBS team.
- Set up the space including meeting rooms, refreshments
- Ensure all meeting rooms are cleared down after every meeting and items replenished.
- Ensure all events and venue hire bookings are professionally supported.
- Support administration of the membership portal.
- Support event logistics, sales activity and other tasks and initiatives as required.
- Engage with members, get to know their business so that whether they work with us every day, or only occasionally, they always feel welcome and supported.
- Engage with visitors to ensure all visitors experience a welcoming and positive time.

**About You**
- As well as your proven front of house / reception experience, you’ll have incredible communications skills, being fluent in English, written and spoken. You’ll also have:

- An ability as a natural connector and enabler
- Excellent verbal communication and social engagement skills
- Outstanding communication and listening skills
- Excellent interpersonal and presentations skills
- An ability to interpret website traffic
- Attention to detail, and you’ll be a critical-thinker and problem-solver

**Why Elliott Wood?**

Elliott Wood people are no ordinary engineers. We are activists for a new kind of engineering profession, where technical and creative thinking work together, and in which our craft is re-evaluated by both clients and collaborators.

Like us, our clients and collaborators are more environmentally and socially conscious than ever before. Over the past 25+ years, we’ve engineered globally-recognised landmarks across the UK and often partnered with industry icons. Anyone who joins us will get to work with an incredible, like-minded, hugely collaborative team. This innovation is also reflected in how we build and nurture our talented employee community, our inclusive and diverse culture is what makes us special.

If, like us, you are interested in engineering a better society - and a better way of working - we would love to hear directly from you.

**We offer**:

- A nurturing, collaborative, creative environment
- Active encouragement and support to pursue further job related education or skills training
- An extensive range of benefits from health insurance to gym cover, bonus, etc.

You may work as: Front of House, Co-Working Host, Receptionist, FOH or similar

**Benefits**:

- Company pension
- Gym membership
- Life insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme