Customer Service Support Agent
2 weeks ago
**Servicing Support Agent** - Financial Services Industry_ - £22k - £26k per annum_ - Southampton_ - Are you an expert problem solver?_ - Do you communicate well and understand how to make a customer's experience memorable?_ - Do you have strong organisation skills and the ability to prioritise your workload?_ We are working with an award winning financial service company in Southampton who are looking for customer focussed individuals, ideally with experience in financial services, customer service, or contact centre, to help their company maintain their excellentcustomer experience. **What will you be doing?** The Customer Servicing Support Agent will be a key member to the organisation and will be pivotal in ensuring that the business is communicating promptly and professionally to requests from both customers and third parties. It is also a great opportunityfor someone who wishes to build their experience and potentially move into a customer account manager role in the future. Key duties will include: - Responding to customer queries or routing the queries to the correct collections account manager - Recording and responding to written post - Liaising with Debt Management, IVA and other third-party organizations - Reporting - you will be asked to organize and distribute essentially daily reports to the management team - Ad-Hoc administration requests and projects (depending on business needs) - Manage and respond to customers who are using our "live chat" feature on the website The hours will currently be **37.5h per week,**working 8am to 4pm, Monday to Friday. **What is our client looking for?** We would love to see people with: - Strong customer service experience - Ideally some experience in the financial industry and understanding of CCA regulations, data protection, money laundering and treating customers fairly - Excellent problem-solving ability - Strong interpersonal communication skills, as well as relationship building and empathy skills - The ability to excel under pressure when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions. - Confident and self-motivated personality with strong business and organisational skills - Excellent IT skills, including Microsoft Office, and quick to learn new software systems. **What's in it for you?** If you're successful you will join an award-winning company with a great reputation and an excellent working environment. They have friendly staff, opportunities to progress and supporting management. Incentivised and not pressurised to succeed, you willbe looked after by this company. In return for your hard work our client offers a competitive salary of between **£22,000 - £26,000 year, depending on experience**. The culture is a friendly one, relaxed but professional, and encourages individual and team achievement and career progression. In addition, you will receive: - Hybrid working (2-3 days in office/2-3 days from home) if desired following completion of probation. - 22 days holiday + bank holidays (rising by one day after each year completed up to 25days) - Company bonus - Pension scheme with employer contributions rising to 5% after one year of service - Access to Perkbox on successful completion of probation. - Life cover (4x Basic salary) This role is available for a **start as soon as possible**and interviews will be arranged as soon as possible. Generally, this will involve an initial phone call followed by a face to face interview if successful.
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Customer Service Agent
2 weeks ago
Southampton, United Kingdom Carnival Full timeWe are Princess Cruises - one of the best known names in the cruise industry, and we visit over 360 destinations each year! We have 17 ships in our fleet, offering exceptional service to our 2 million plus guests each year, and we need you to help us beeven better! Our contact centre is going through a period of massive growth, and we need a number of...
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Customer Service Agent
2 days ago
Southampton, United Kingdom Carnival UK Full time**Job Description** We are Princess Cruises - one of the best known names in the cruise industry, and we visit over 360 destinations each year! We have 17 ships in our fleet, offering exceptional service to our 2 million plus guests each year, and we need you to help us beeven better! Our contact centre is going through a period of massive growth, and we...
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Customer Service Agent
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Southampton, United Kingdom Michael Page (UK) Full timeA well-established recruitment firm is seeking a Customer Service Agent based in Southampton. This role involves responding to customer inquiries, resolving complaints, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate will have experience in customer service, excellent communication skills, and a proactive attitude....
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Customer Service Advisor
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Customer Service Support Adviser
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Customer Service Field Agent
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Southampton, United Kingdom Randstad Delivery Full timeLooking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Southampton Hourly rate: £12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional...
