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Customer Service Agent
2 weeks ago
We are Princess Cruises - one of the best known names in the cruise industry, and we visit over 360 destinations each year We have 17 ships in our fleet, offering exceptional service to our 2 million plus guests each year, and we need you to help us beeven better
Our contact centre is going through a period of massive growth, and we need a number of Customer Service Agents to join the team
**The Role**
Our agents are responsible for delivering exceptional customer service at all times, to both our guests, and travel agents, enhancing the customer journey at every stage. This role will allow you to leave a lasting impression on guests and travel agents.
You will be taking queries regarding things like special requests for cabins, dinner reservations, adapted cabins etc, so you will become a product expert at everything Princess Cruises
This is a full time position, working 35 hours per week, with flexible working patterns.
**About You**
We are proud of the holidays that we deliver, with luxurious ships and exotic destinations, and we need you to be too If you want to be an expert on all things Princess Cruises, have a real passion for travel, and thrive on providing the best customer servicepossible, then we want to hear from you.
Ideally you will have experience within the travel industry, but we are also keen to hear from those with contact centre experience and a customer service background.
You are sure to be working with a great team of likeminded individuals, who share a desire to support and deliver exceptional customer service to our guests.
We offer a competitive salary and you’ll be eligible for HUGE discounts on our holidays so that you can experience the amazing holidays that you’ve been selling
This role has been levelled at CUK Level 14.
**About Us**
Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creating unforgettable holiday happiness. We're looking for talented colleagues who will share our commitmentto this purpose and to our global Culture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.
Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power of diversity,so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.
We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.
**About the Team**
One of the best-known names in cruising, Princess Cruises is the world’s leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In2017 Princess Cruises, with parent company Carnival Corporation, introduced?MedallionClass holidays enabled by the?Medallion, the travel industry’s most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winninginnovation offers the fastest way to an effortless personalised holiday giving guests more time to do the things they love most. The company is part of Carnival Corporation?& plc.??
