Customer Service Advisor

**At Ayvens, progress starts with you.**

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

**Exciting Opportunity as a Customer Service Advisor (Fleet Care) - Bristol Office - 12 month Fixed Term Contract**

Join our dynamic team in Bristol as a Customer Service Advisor This role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.

**Key Responsibilities**:

- Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience
- Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
- To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs
- Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements
- Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)
- Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio
- Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
- Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.

**What We’re Looking For**:

- Excellent communication skills: written, verbal, report writing and presenting
- Excellent time management, planning, organisational skills
- Self-motivated
- Highly competent in Microsoft
- Develops others by sharing own experience and expertise
- Previous experience within a Customer Service environment

**What We Offer**:

- Annual salary - £24,555
- Generous contributory pension scheme.
- 25 days of holiday plus bank holidays.
- Volunteering days for charity work and CSR initiatives.
- Flexible working options.
- Study support for your professional development.

**Why Ayvens?**

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
- ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.