Salesforce Administrator

Gumtree was founded in 2000 by two friends, with the aim of building a community where people like them could find everything they needed to settle into a new city and do so quickly and affordably. What they created was a platform where people could come together to help each other out in small ways. And this is still a core part of Gumtree today. Our purpose is to make good finds happen, whether that’s finding the right buyer for your vintage collectibles or finding a local upholsterer to breathe new life into your sofa. As a company we are on a mission to make buying and selling second hand safer, simpler and more enjoyable for everyone, because we believe everything can find a new purpose (and that’s good for you and good for the planet).

In 2019 motors.co.uk joined Gumtree to grow the online car sales offering. At motors.co.uk we believe a car can help people get more out of life and it is our ambition to help everybody find the right car, confidently and with peace of mind. That’s why we are transforming motors.co.uk into the preferred destination to find a car, so people can spend less time searching and more time living.

Across our businesses we are: customer powered, we innovate with purpose and we are real people who deliver with impact.

**About the role**

This position is responsible for providing day-to-day, administrative, project and operational support to end users through multiple teams, business units and locations. It is suitable for someone who is looking for a challenging, advanced administration and solution development-based role, looking to improve, influence and automate complex business processes and workflows.

**Responsibilities**:

- Provide day-to-day, administrative, project and operational support to end users through multiple teams, business units and locations
- Create, manage and optimise objects, fields, formulas, workflows and approvals to expand upon, automate and improve complex business processes
- Transform business requirements into detailed technical specifications - design, build and implement solutions in a timely, accurate manner. Clearly communicate project expectations and solutions as per business stakeholder’s requests to meet both current and future needs.
- On-going development of reporting & training, ability to work with operations team and end users to turn business requirements into meaningful and insightful reports, dashboards and training workshops
- Monitor and optimise security controls including sharing, object/field accessibility, profiles, roles, groups and users
- Maintain naming conventions throughout the system for business units, picklists, report folders, dashboards etc. to improve system usability and scalability
- Add, remove and modify user access in line with JIRA requests

**About You**:

- 3+ years of administering and customising CRM Systems
- Strong functional knowledge of CRM with a focus on sales and customer support automation processes
- Demonstrated expertise in project management and process improvement with business systems
- Experience of working with Salesforce CTI solutions beneficial
- Pardot experience beneficial
- Comfortable working with a diverse set of users and key stakeholders throughout the business both on and off site
- Detail & results oriented, takes the initiative and makes things happen in a fast paced go-live environment
- Capable of demonstrating a very sharp learning curve to become productive, enthusiastic and dependable quickly
- Being able to multitask, commit to meeting targets with competing priorities and deadlines across multiple key stakeholders
- Excellent analytical, organisational and project management skills
- Ability to dissect business requirements and return high quality solutions that meet expectations.
- Ability to work independently and as a team; by advising and delegating administrative tasks through operations team
- Ability to communicate effectively and professionally with key stakeholders internally and externally

**What we offer**:

- Meaningful work with diverse, international, highly skilled and passionate teams which give you the chance to make a difference in our customers’ lives.
- International career opportunities throughout Adevinta*.
- Competitive compensation, conference & education budget. We value your personal and professional development.
- A healthy work-life balance, i.e. part-time work, an additional paid parental leave time, flexible working hours including working from home options.
- A great atmosphere, open-minded company culture with several social team activities (online and offline).

**Benefits**:
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.

**Diversity & Inclusion at Gumtree & Motors.co.uk**:
**Salary**: £45,000.00-£50,000.00 per year

**Be