Part-time Training Administrator

5 days ago

Devon, United Kingdom Brite Services Full time

**Part-time Training Operations Co-ordinator, Newton Abbot - £20 - 25k**

This is an opportunity to join an exciting high growth business who work to improve the mental health and emotional wellbeing of children and young people through a whole school preventative approach that links also to families and local services.

This is a hybrid working role with circa 2 days per week in the office, working part-time - 4 days a week, 9am - 5pm.

As a Training Operations Coordinator you will report directly to the Training Operations Manager. The key purpose of this role is to ensure the smooth running of Thrive training across the UK. Working within the Training Operations Team, responsibilitieswill include, but not be limited to:

- Liaising with trainers, delegates, venues and suppliers to ensure the smooth running of courses
- Coordinating the smooth running of all courses from an operational perspective
- Organising the distribution of training materials to trainers
- Processing course paperwork
- Process bookings for customers
- Monitoring course material stock levels and advising the Team Manager when appropriate
- Ensuring the smooth handover of delegate follow-up to the Membership Services Team
- Assisting with the collation and analysis of training management information
- Scheduling courses and capacity planning
- Administrating the E-Learning platform - including but not limited to - being the point of contact for all delegate queries, monitoring submissions and task completion, offering support to delegates where required
- Managing the planning and administration of Zoom platform
- Supporting customers on their training journey providing clear and accurate information to ensure they receive the best service

**Person requirements**:

- Ability to build and develop strong and nurturing relationships with all team members and clients
- Ability to be respectful and inclusive of others
- Demonstrate an optimistic outlook
- Ability to work collaboratively with other internal teams
- Ability to work on own initiative as well as part of a team
- Ability to problem solve, sometimes with complex issues
- Confident communication skills with all stakeholders
- Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

**Essential skills, knowledge and experience**:

- Excellent communications skills, both written and verbal
- First class customer service and relationship building skills
- Demonstrate commercial awareness
- Attention to detail and a high level of accuracy
- Excellent problem-solving skills and be solution focused
- Able to manage multiple tasks and have sound time management
- Good working knowledge of Excel, having strong analytical skills and an ability to think proactively

**Desirable skills, knowledge and experience**:

- Experience in a training or education environment
- Educated to A-level standard
- Previous experience of administrating E-learning platform and Zoom
- Experience using a CRM system

**Package**:

- Annual salary dependent on qualifications and experience
- Holiday entitlement of 25 days per annum plus bank holidays
- Discretionary annual pay review
- Discretionary annual bonus
- On-site parking when in the office
- Receipt of two references, one of which must be from your most recent employer
- Confirmation that you are eligible to work in the UK
- The satisfactory outcome of a check by the DBS
- Satisfactory completion of probationary period

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