Support Administrator
1 week ago
**Job Title**: Support Administrator
**Location**: Saxilby
**Salary**: Competitive
**Job type**:Full Time, Permanent.
Iocea are an established but rapidly growing eCommerce agency, offering bespoke software, website development, graphic design and digital marketing to a wide portfolio of clients. Last year, we celebrated our 21st birthday, and we've got big plans in the pipeline for the next 21 years.
As our customer base continues to grow, our support team are in high demand to resolve any issues and answer queries promptly. We're therefore hiring for a Support Administrator to manage incoming customer requests, assist in resolving any issues, organise support schedules and escalate workload to relevant account managers.
- Have strong customer service skills
- Possess a professional but friendly demeanour
- Be prepared to keep up in a fast-paced environment with tight deadlines
- Be a team player
- Manage workload efficiently and be self-motivated
- Use initiative to resolve any issues and exceed customer expectations
**Benefits**
- Competitive salary (Varies depending on experience)
- **Hybrid work setting** - Remote and in-office
- Full training given on the job
- Generous holiday allowance (23 days + Bank holidays)
- Extended Christmas Break
- Friendly and supportive team culture
- Flexible working opportunities for a better work-life balance
- Monthly office outing to the local pub
- Vitality health
Please click on the **APPLY** button to send your CV and Cover Letter for this role.
**Job Type**: Permanent
Schedule:
- 8 hour shift
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