Customer Support Specialists

**Are you an enthusiatic individual, ready to take customer service support to the next level?**

**If you look to the future and put your customers at the heart of everything you do, you might be the Customer Support Specialist we are looking for**

**ABOUT US**

At Hammonds, we wholeheartedly believe that fitted furniture and tailored storage has the power to transform homes. We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furnitureand excellent customer service.

We have exciting opportunities for additional**Customer Support Specialists** to join our dedicated and bubbly customer services team on a permanent full-time basis, based in Hinckley, Leicestershire. If you are passionate about deliveringexcellent customer support, enjoy interacting with customers and resolving cases, and want to grow at an organisation that will invest in your development, then our Customer Service roles may be suitable for you

**THE IMPACT YOU WILL MAKE**

From day one, our **Customer Support Specialists** have the opportunity to learn and get actively involved in all areas of Customer Services, where they manage customer cases from start to finish, providing an informative advice and supportive customerservice experience. Our** Customer Support Specialists** are one of a kind individuals and truly enjoy supporting our customers to reach positive solutions.

A typical day in the life of our **Customer Support Specialist** will include:

- Offering a reassuring voice to our customers across a variety of communication channels, seeking to go above and beyond to support our customers (internal and external).
- Taking ownership and responsibility of customer queries through to resolution, ensuring customers are informed throughout and written conversation notes are recorded.
- Ensuring interactions with customers are well considered, timely and thorough to the highest quality.
- Liaising with internal stakeholdrers to proactively resolve any queries throughout all stages of the installation process.

**THE CANDIDATE**

The ideal **Customer Support Specialist **will be vibrant and energetic, eager to go the extra mile, takes a problem-solving approach to all customer queries and is solution
- driven.

**But, the best part is...**

Technical skills and product knowledge can be learned so don’t worry if you have limited experience in Customer Services; all that we ask is that you have a desire to learn, are a clear and effective communicator, have experience with complaint handlingand complaint resolution, and are competent in basic IT systems

We can teach you the rest with our customer services development and training programmes, and you will recieve on-going support and guidance from your Customer Service Manager. That's not to mention our dedicated induction programme that will support youin building the skills to become an excellent customer support professional
- Please note as we work across a 7-day customer services operation, you will be rota’d to work evenings and weekends once every 4 months._

**WHAT YOU CAN EXPECT**

We take pride in knowing that we collaborate with our employees to better understand their talents, needs, and goals. We have a number of customer service advisor roles within the business, each of which is responsible for a distinct area of the Hammondscustomer journey. We will work together during the recruitment stage to identify the area of customer services you will be working in, taking into account your preferences, abilities, and experience.

Along with our attractive salaries, commitment to personal and professional development, and contributory pension scheme, we offer a suite of benefits that we believe help our people live better in life and work.

Benefits include:

- 23 days holiday (rising to 33 with service) plus 8 bank holidays
- Healthcash Plan
- Preferential PCP Car Leasing Scheme
- Employee Assistance Programme
- Staff Discount Scheme
- On-site Café/Canteen and on-site vending machines
- Perkbox
- Refer a Friend Scheme
- Service Recognition Scheme

**NEXT STEPS**

Our Head Office is based in Hinckley, Leicester, and is commutable from Lutterworth, South Leicester, Nuneaton, Atherstone, Coventry and Rugby.