Telehealthcare Support Clerk

**Contract Type**: Permanent

**Salary**:Grade C SCP 5 £24,790 - SCP 6 £25,183

**Hours Per Week**:36

**Base Location**:Dukinfield Town Hall**
**Assessment Date**: To be arranged

**The Role**

An opportunity has arisen to join the Community Response Service within Adult Social Care as a Telehealthcare Support Clerk. We are seeking a Telehealthcare Suppport Clerk with the passion to be at the forefront of providing services to the residents of Tameside.

As the Telehealthcare Support Clerk, your role is assisting the Service Co-ordinators, Tele healthcare Manager and Team Manager in all aspects of the development of tele healthcare service to Tameside residents. Your role will involve:

- Provision of an appropriate and courteous response to all forms of enquiries, taking messages and making telephone calls, making appointments etc. as appropriate.
- Provision of a reception service to all callers offering relevant advice / support as necessary
- Input / Extract and maintain information
- General enquiries
- Ensure accurate and complete data for the service area
- To provide a photocopying, filing, faxing and word processing service to the team.
- Developing and maintaining effective admin systems in line with the Community Response Service requirements, and ensuring that all computerised and manual systems are updated and maintained to the appropriate standard. This includes handling Community Response and Telehealth stock databases.

The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, in cases supplying and monitoring numerous Tele healthcare devices.

**About You**

You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users.

You will be required to work a 36 hour working week, normally Monday to Friday

**About Us**

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

For further information about this role please contact the recruiting manager Joanne Selby, Andy Lawlor or Susan Laurent on 0161 342 5100.

**Reference number - DPT443