Customer Care Administrator

**_Please note, this role requires you to work in our Bristol office daily._**

**_ This role is a 6 month fixed term contract._**

**We're making zero carbon happen**

We're OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.

We call this Plan Zero - and it shows how we'll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

**Do great green things with OVO Energy**

So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

**Everyone belongs at OVO**

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are - we can't wait to meet you.

**Where in the world of OVO will I be working?**

The key focus within our Customer Service Team is to place the customer at the heart of everything we do. As a Customer Care Administrator you will play a key part in supporting our front line care agents, escalated care and the wider business, to fulfil administrative tasks from customer requests and actions to internal requests and projects.

You will ensure that all customer feedback/processes are delivered in line with company standards ensuring customer satisfaction in an efficient and accurate manner.

You will have a keen interest in communicating with customers, passion for delivering high standards, solving problems and completing general administrative duties. You will also be able to build relationships across several business areas within the Customer Services Department and be confident highlighting any opportunities for improvements to our processes.

To be successful in this role, you will also need to work at a fast pace and to a high level of detail and accuracy.

Working hours will be flexible within core business hours, Monday to Friday between 08:00-18:00. You will need to fulfil the role within our Bristol office.

**What will I be doing?**
- Managing general post room duties such as incoming/outgoing post, distributing to internal teams
- Processing PSR requests and services
- Auditing accounts and resolving issues
- Supporting/Communicating with care on general queries
- Taking on projects to improve processes within the team and the wider business
- Identifying trends in our workstreams
- Understanding and processing Power of Attorney documents
- Be able to manage their own time
- Offering help and advice on all areas to all areas of the business
- Providing exemplary customer service through administrative tasks

**Is this the job for me?**

**Are you **
- Able to work from the Bristol office on a regular basis?
- Passionate about customer service and delivering an excellent customer experience
- Able to work towards team targets
- Self motivated, driven by efficiency and quality
- Natural problem solvers
- Able to work well under pressure in a fast paced environment, adapt to change and eager to take on new challenges
- Enthusiastic individual with an ability to motivate and be a key part of their dynamic team
- IT literate, and confident with the use of multiple systems used for customer services and escalated care

**Brilliant benefits for a world-changing team**

Our people are at the heart of Plan Zero. That's why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you'll get 34 days of holiday (including bank holidays).

Then there's Flex Pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here's a taster of what's on offer:
**For your health**

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

**For your wellbeing**

With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

**For your lifestyle**

With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

**For your home**

Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

**For your commute**

Nab a great deal on ultra-low emission car leasing**, **plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

**Oh, and one last thing.